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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.0
1,619 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,619 reviews

March 27, 2024

Got my car serviced and Amber was very nice and courteous and explained everything I needed to know. More

by steelerzenun6911
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell
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March 26, 2024

The person (Brennen) I listed above that I worked with is not correct....I worked with Brandon, Thomas and Paige. I have only received excellent service from Laird Noller for about 30 years! More

by dschmidt3
Recommend Dealer
Yes
Employees Worked With
Brennen
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March 23, 2024

Brennen is the best! He ordered a part for me and as promised he contacted me asap to get the part installed. Thank you! More

by jacksonmichele36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennen
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Mar 25, 2024 -

Laird Noller Ford of Lawrence responded

I'm sorry to hear about your less-than-ideal experience. At Laird Noller, we strive to provide exceptional customer service, and it's disappointing to learn that you didn't receive the friendliness and promptness you expected from our front desk staff. Additionally, we apologize for any inconvenience caused by running behind schedule. Regarding your feedback about the service tech not asking for your assistance with the kill switch, we appreciate your input and will use it to improve our processes moving forward. Your satisfaction is important to us, and we value your feedback as we continually work to enhance our service experience. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future.

Mar 27, 2024 -

jacksonmichele36 responded

Thank you, Brennen. I appreciate you getting the door handle for me and keeping me posted. I'm excited to have it installed. You certainly have made a life long customer of me. Again thank you for your fabulous service!

March 22, 2024

I had great service and communication on my visit! ! all parts of my experience were positive More

by jbrakes56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had great service and communication during your visit. Providing a positive experience for our customers is our top priority, and we're glad that all aspects of your visit met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future!

March 19, 2024

Not easy to complete deal, stressful, but dealership did what they could. Ali is the best and most respectful. More

by abraxaskp
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Aljizani
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March 18, 2024

I got a quote then after work was done the price was much higher. they-said because of the vehicle size even thought they looked at the vehicle when they quoted the cost so my rating is 1 More

by lownconstructioninc
Recommend Dealer
No
Employees Worked With
Up front
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March 16, 2024

Technician did a great job and I like the video. I'm not sure what is the plan for checking in vehicles or training staff on the new space. More

by Seal9
Recommend Dealer
No
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for recognizing the great work done by our technician. We're glad to hear that you appreciated the video. Regarding the check-in process and staff training in our new space, we understand the importance of ensuring a smooth transition and providing clear guidance for both our customers and staff. Rest assured, we are actively working on implementing training programs and refining our procedures to optimize the check-in experience and ensure that our staff is well-equipped to assist our customers effectively. Your input is valuable to us as we strive to continuously improve our operations. If you have any further questions or suggestions, please don't hesitate to reach out.

March 16, 2024

Good Service but I do not like the 3% Credit Card Surcharge that you charge More

by ronkoch0
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate your feedback and your patronage. The credit card surcharge helps us offset the processing fees imposed by credit card companies, allowing us to maintain competitive pricing on our products and services. However, we understand your concerns and will take your feedback into consideration as we review our policies. Thank you for bringing this to our attention, and we hope to continue providing you with excellent service in the future. If you have any further questions or concerns, please feel free to reach out to us directly.

March 14, 2024

Laird Noller of Lawrence is professional,, personable, respectful and supportive. Was Awesome to deal with! More

by rodbittel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller of Lawrence! Thank you for taking the time to share your feedback with us. Providing professional, personable, respectful, and supportive service is our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

March 13, 2024

Always pleasant and service excellent. I have over the years had great service on my F150. More

by iamlindy1
Recommend Dealer
Yes
Employees Worked With
Don't remember. A young woman.
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