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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.0
1,619 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,619 reviews

April 12, 2024

As someone purchasing a car under difficult circumstances, I was very disappointed with my experience. I really needed to buy a car that had been serviced by the dealer and was in good working More

by half_full
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're deeply sorry to hear about your disappointing experience. Your trust and satisfaction are of utmost importance to us, and it's concerning to hear that we fell short of meeting your expectations. Please accept our sincerest apologies for the issues you encountered with the car you purchased. This is certainly not the experience we aim to provide to our customers. We understand the importance of purchasing a reliable vehicle, especially under difficult circumstances, and we regret that we let you down in this regard. To address your concerns and ensure that this matter is resolved to your satisfaction, we kindly ask you to reach out to our management team at 785-843-3500. Your feedback is invaluable to us, and we are committed to taking the necessary steps to make things right. Once again, we apologize for any inconvenience or disappointment caused, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

April 11, 2024

The people that work here at this dealership and Express Auto are very nice ppeople More

by caroljanelong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with both our dealership and Express Auto! Providing excellent service and a friendly atmosphere is important to us, and we're delighted that our team members made a good impression on you. If you ever need anything else or have further questions, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

April 11, 2024

Great to deal with will be coming back and sending everyone I know to go there More

by GLAHN_FOOTBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone at quick lane
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Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you plan to return in the future. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to welcoming you back and assisting anyone you send our way!

April 11, 2024

They were helpful and did a good job to take care of my problems and help me out More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that we were able to assist you with your concerns and provide a positive experience! Your satisfaction is important to us, and we appreciate your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

April 09, 2024

Waited over 2 hours for an oil change with tire rotation, had to call for update then upon pickup they had not even rotated the tires because I noted which ones were on the front. Would not go here. More

by ssmbutters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown name
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Apr 09, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing this matter to our attention. We're truly sorry to hear about the extended wait time and the oversight regarding the tire rotation during your recent visit for an oil change. This is not the level of service we strive to provide to our valued customers, and we sincerely apologize for the inconvenience and frustration this experience has caused. Your feedback is extremely important to us, and we would like the opportunity to discuss your concerns further and make things right. Please reach out to our management team at 785-843-3500 at your earliest convenience. We're committed to addressing this issue and ensuring that it doesn't happen again in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future.

April 06, 2024

Super happy with the service I received there. They were quick to get things started and were great at communication. More

by tkpackard
Recommend Dealer
Yes
Employees Worked With
Brennan Smith
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Apr 08, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We're delighted to hear that you were super happy with the service you received at our dealership. Providing prompt service and clear communication are top priorities for us, and we're glad we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

April 03, 2024

3 hours for oil change and no one bothered to let my wife know in the waiting room that they were dinee More

by Gengreggardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 03, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience and lack of communication during your recent visit for an oil change. Your time is valuable, and we regret that the service took longer than expected without proper updates. We aim to provide prompt and efficient service, and we clearly fell short in this instance. Your feedback is important to us, and we will address this issue with our team to ensure better communication and service in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out. We appreciate your business and hope to regain your trust in the future.

March 30, 2024

I called and got the dealership to correct a recall item. They got the recall item replaced, checked out our vehicle and got everything done a day sooner than they anticipated. More

by donswyers
Recommend Dealer
Yes
Employees Worked With
Idk - talked to Dallas but don't know who did the work
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Apr 01, 2024 -

Laird Noller Ford of Lawrence responded

That's fantastic to hear! We're thrilled that you had a positive experience with our dealership. We strive to provide efficient and timely service to all our customers, and we're glad we could exceed your expectations by completing the recall item and vehicle check sooner than anticipated. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

March 28, 2024

Excellent communication between all involved. I knew exactly what to expect and was pleased with the knowledgeable staff. The curtesy driver was extremely nice too. More

by wpam69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
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Apr 01, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had excellent communication with our team and that you knew exactly what to expect throughout your visit. Providing knowledgeable staff and clear communication is a top priority for us, and we're glad to hear that we met your expectations. We're also delighted to hear that you had a pleasant experience with our courtesy driver. We understand the importance of providing exceptional service at every touchpoint, and we're glad that our team delivered on that front. If you ever need anything else or have any further questions, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future!

March 27, 2024

Had a 9:15 appointment for a factory recall on emergency break system. Got a call at 4:00 and said truck would have to stay another day. Why have an appointment for a 1 1/2 hour job and not get done. Very More

by gunslingerbrooks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Laird Noller Ford of Lawrence responded

We're truly sorry for the inconvenience and frustration you experienced during your recent visit for the factory recall on your vehicle. We understand how important your time is, and we sincerely apologize for not completing the job within the expected timeframe. Your feedback is crucial to us, and we're committed to addressing the issues you encountered to prevent similar situations in the future. Please know that we take your concerns seriously, and we're working to ensure that appointments are honored promptly and efficiently. We appreciate your patience and understanding, as we work on expectations and process. We apologize that it took longer than expected, sometimes recalls take longer than the manufacturer or advisor state and that should have been communicated. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

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