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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.0
1,619 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,619 reviews

April 27, 2024

Quality work done by quality workers. The Service Advisor provided five star service upon entry to the Service area. More

by THEGROVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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May 06, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the quality of work performed by our team of skilled workers. Providing five-star service is what we strive for, and we're delighted that our Service Advisor made your experience exceptional from the moment you entered the service area. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

April 27, 2024

Very informative, everyone was super nice, and the parts department went above and beyond to find the part my car needed! More

by tokails110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AMBER Mitchell
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May 06, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We're delighted to hear that you found our team to be informative and nice. Providing excellent customer service is our top priority, and we're glad to hear that our parts department went above and beyond to find the part your car needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

April 27, 2024

Amber was clear and concise about the repairs needed and worked with me relative to the repair costs. Repair work took longer than anticipated because of the need for an additional part but otherwise was su More

by bwasko48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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May 06, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We're glad to hear that Amber provided clear and concise information about the repairs needed and worked with you to navigate the repair costs. While we strive to complete repairs promptly, we apologize for any inconvenience caused by the unexpected need for an additional part. Your patience and understanding are greatly appreciated. We're pleased to hear that despite the delay, you found the repair work to be superior. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and hope to serve you again in the future!

April 26, 2024

Dealership helped me promptly and quickly upon arriving and answered all my question with knowledge. More

by evanverth1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
May 06, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear about your positive experience with us! Thank you for taking the time to share your feedback. Prompt and knowledgeable assistance is what we aim for, and we're pleased that we could assist you quickly and thoroughly, addressing all your questions with the information you needed. If you have any further inquiries or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again!

April 25, 2024

The part was expensive at Laird Noller Hyundai but very much appreciated Quicklane installing it for me! More

by dspencer1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts manager was very helpful!
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're glad to hear that Quicklane was able to install the part for you. Your satisfaction is important to us, and we're grateful for your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

April 24, 2024

Rear brakes and rotors still have spongy brake pedal feel and have had front done More

by jimforegolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

We're sorry to hear about the ongoing issue with your rear brakes and rotors despite having the front ones serviced. Your safety and satisfaction are our top priorities, and we want to ensure that this matter is resolved promptly. Please reach out to our management team at 785-843-3500 so we can address your concerns and work to find a solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.

April 23, 2024

Excellent service! Highly recommended! I would send all of my friends and family to Laird Noller Automotive for service. More

by Kaw112814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kai Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your glowing review and for recommending us to your friends and family! We're thrilled to hear that you had an excellent experience with our service. Providing top-notch service and earning your trust mean the world to us. If there's anything else we can do for you or your loved ones, please don't hesitate to reach out. We truly appreciate your support, and we look forward to serving you and your referrals again in the future!

April 23, 2024

Had a flat tire limped it in they where able to find a tire to fit it and replace it for me More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that we were able to assist you with your flat tire! Providing prompt and efficient service is our priority, and we're pleased that we could find a tire to fit your vehicle and replace it for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your feedback!

April 19, 2024

Everyone was really nice but they forgot to go over the check list with me . But all in all pretty good service More

by selene2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lanes
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Apr 19, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback with us! We're glad to hear that you found our team to be really nice and that you received good service overall. We apologize for the oversight in not going over the checklist with you. Your feedback helps us improve, and we'll make sure to address this internally to ensure it doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you even better next time!

April 19, 2024

The service center staff were courteous and good to deal with. My overall experience was good. More

by vpowwow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
Report | Print
Apr 22, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a good experience with our service center staff at Laird Noller! Providing courteous and helpful service is important to us, and we appreciate your feedback. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing Laird Noller for your automotive needs!

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