Laird Noller Ford of Lawrence

Great dealership unfortunately seems to be experiencing some staff turnover. New staff courteous & knowledgeable though. some staff turnover. New staff courteous & knowledgeable though. More

They are Simply amazing. They are Fast and honest. I Trust them with my car completely They are Fast and honest. I Trust them with my car completely More

I don’t like the price increase you have done to your service and the pressure you put on me to do something I don’t want done.I’m looking for someone else to service my vehicles. service and the pressure you put on me to do something I don’t want done.I’m looking for someone else to service my vehicles. More

We went in for an air conditioning issue (less than 60,000 miles, 2019 Fiesta) and after over $450 it was fixed BUT when we picked it up there was a transmission issue! They said not their problem. One 60,000 miles, 2019 Fiesta) and after over $450 it was fixed BUT when we picked it up there was a transmission issue! They said not their problem. One lady was off the rails rude, office manager was better but still didn’t solve the issue that wasn’t there when we dropped it off. OH! They also charge a 3% fee for using a credit card - like the $150 and hour mechanic charge and the $189 - $250 diagnostic charge isn’t enough. Find a better dealership because this one is not recommended - run away fast! More

Kai was great. No pressure. Answered all my questions. Made me feel comfortable asking many questions. Rolando was very kind as well and explained it all very clear No pressure. Answered all my questions. Made me feel comfortable asking many questions. Rolando was very kind as well and explained it all very clearly. I would highly recommend Laird Noller. More

said work was not completed took forever to get a loner car hopefully this repair will fix it car hopefully this repair will fix it More

The staff is always very friendly and the facility is always clean but my service was a little slow. I said I was leaving and going to pickup but I should have said waiting because I was going to run a always clean but my service was a little slow. I said I was leaving and going to pickup but I should have said waiting because I was going to run a couple errands and come back and waited about an hour despite making an appointment More

The servise for us old people is terrible . Before we could drive through and talk to someone and never get out of the car. Now it sucks and I won’t use you again. It’s sure not user friendley. Before we could drive through and talk to someone and never get out of the car. Now it sucks and I won’t use you again. It’s sure not user friendley. More

Dealership offered us many options, is great with their communication and is always willing to go the extra mile to earn your business. communication and is always willing to go the extra mile to earn your business. More

Seemed like 1 1/2 hours to wait for a “lube, oil and filter” appointment was excessive. I arrived at (or before) the designated time, 30 minutes elapsed before my car was even driven into a service bay filter” appointment was excessive. I arrived at (or before) the designated time, 30 minutes elapsed before my car was even driven into a service bay, then another hour elapsed before my car was finished. There was no air conditioning in the lobby, and the service tech was still a student. Maybe that explains the extended wait, idk. More