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Laird Noller Ford of Lawrence

Lawrence, KS

4.2
1,930 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory ...
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,930 reviews

August 06, 2025

Khrista has been a pleasure to work with--she kept me up to date on job progress and explained everything. Laird Noller also stood behind its work and corrected a slip up at no charge. More

by stull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We’re thrilled to hear that Khrista provided such clear communication and great service throughout your visit. We're also glad we could make things right and stand behind our work—that’s the standard we strive for. We truly appreciate your trust in Laird Noller and look forward to serving you again in the future!

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August 05, 2025

Haley was very welcoming and they got my tires done fast. Always appreciate the hard work More

by conner.lebeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great feedback! We’re glad Haley made you feel welcome and that we could get your tires done quickly. We appreciate you recognizing our hard work and look forward to helping you again!

August 03, 2025

It was a good process working with the dealer and manager to get my card. But now I’ve been trying for two weeks. This will be the third week to get my air conditioner hose replaced. They were supposed to ca More

by kfrostie99
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I worked mostly with Diane, and Haliey . There was a nice guy but didn’t talk with him a whole lot so don’t remember his name.
Aug 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for sharing your experience. We’re glad to hear that the initial process went well, but we sincerely apologize for the delay and lack of communication regarding your air conditioner hose replacement. We want to get this resolved for you as quickly as possible. Please feel free to reach out directly to us at customerconcerns@lairdnoller.com or give us a call so we can prioritize your appointment and keep you updated. Thank you for your patience, and we look forward to making this right.

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August 01, 2025

Easy to deal with. Felt treated fairly. Staff was friendly, finance was a breeze and an overall great experience More

by brandon.fisher0
Recommend Dealer
Yes
Employees Worked With
Cowen Dougherty
Aug 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re delighted to hear that you found the process easy, felt treated fairly, and enjoyed friendly service throughout. It’s great to know that finance was a breeze and that your overall experience was a great one. We look forward to serving you again in the future!

July 31, 2025

Kaylee went above and beyond- we showed up about 5 minutes before the dealership closed to look at a used SUV. That one didnt work out for us, but a new one did. Kaylee was excellent, straightforw More

by CASEY.LEIMBACH24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember the Sales managers name, but he was very agreeable.
Jul 31, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re thrilled to hear that Kaylee and our team were able to make the process smooth and stress-free, even right before closing time. We truly appreciate your kind words and your business, and we hope you enjoy your new SUV for many miles to come!

July 29, 2025

Thanks for getting me in without an appointment! Might have done the rake job recommended, but was double the cost of a brake job recently done at Toyota for my wife’s RAV4. More

by dspencer1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name of service writer no indicated
Aug 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for choosing us and for your feedback! We’re glad we could get you in without an appointment. We understand cost is an important factor, and we always aim to provide fair pricing and quality service. If you have any questions or would like us to review the recommended work further, please don’t hesitate to reach out. We appreciate your business!

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July 28, 2025

The complaint I have, is that the people that answer the phone need to have a better ability to listen and follow instructions. If something is unclear, they cannot be afraid to ask questions, or for help. More

by EVERETT.DEXTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback. We’re glad to hear that the overall service was good, but we truly apologize for the communication issues you experienced. Clear communication is essential, and your comments will help us improve our training so our team can listen more attentively and ask questions when needed. We appreciate your patience and your business, and we hope to provide you with an even better experience next time.

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July 28, 2025

The 2021 Jeep Gladiator that I went to see was as good in person as it was listed online. The sales representative Kylee was professional, informative and an excellent communicator. My trade in allowance was More

by suttonml
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re thrilled to hear that the 2021 Jeep Gladiator met your expectations and that Kylee provided professional and informative service. We’re also glad you were satisfied with your trade-in allowance. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!

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July 27, 2025

Everyone was AWESOME putting in all the hard work to get me into a car! Thank you all! More

by rmendoza002.rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Flory
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind feedback! We're thrilled to hear that you had a great experience with us.

July 26, 2025

The dealership was clean, friendly, courteous, and well lit. Very nice facility and people to work with. More

by Nanc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind feedback! We're happy to hear that you found our facilities clean and our team kind and courteous. These are our priorities. Thank you for your business!