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Laird Noller Ford of Lawrence
Lawrence, KS
1,825 Reviews
Laird Noller Ford of Lawrence
has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award.
We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well.
We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,825 reviews
December 15, 2013
A very good experience with this dealership from start to finish the wasn't one complaint, the vehicle offer was fairly priced and what I was offered on my trade in was more than fair would do business with finish the wasn't one complaint, the vehicle offer was fairly priced and what I was offered on my trade in was more than fair would do business with both the salesman and the used car manager More
by 0873
Employees Worked With
Robert Reed
December 13, 2013
Joe is an excellent salesperson. He never put any pressure on us, and was extremely informative. On one occasion, we arrived at the dealership fairly late, near closing time. He went out of his way a pressure on us, and was extremely informative. On one occasion, we arrived at the dealership fairly late, near closing time. He went out of his way and allowed my wife (the purchaser) to test drive a car over to the LN Ford dealership, where she test drove another car. We didn't get back to the Hyundai dealership until after closing time. He is a former teacher by trade, and his salesmanship could be described as that of a good teacher - patient, clear, and informative. I would recommend him to anybody looking to shop for cars at Laird Noller Hyundai. More
by TimRongish
Employees Worked With
Joe Kelly, Alex Marfise
December 11, 2013
I've always received excellent service at Laird Noller Automotive. The new Quick Service Lane certainly expedites the process of the simple seasonal checkup/oil change. Bought my Explorer last ye Noller Automotive. The new Quick Service Lane certainly expedites the process of the simple seasonal checkup/oil change. Bought my Explorer last year and don't think I ever received an opportunity to comment on the purchase: "built" it online, eventually provided my name & email address & phone number, was contacted by Josh Hoke. Josh "found" the car and had it delivered to Lawrence. Fun negotiating process with Josh & Sales Manager = very happy new car owner. Great work by all! More
by kayberger
Employees Worked With
Todd and Blanca in "Quick Lane" service area, Josh Hoke, Marc Hauser
December 09, 2013
After comparing the prices of many different dealerships, we felt that Laird Noller in Lawrence, KS not only provided us with the best bottom dollar deal but unbeatable customer service!! Thanks again as we we felt that Laird Noller in Lawrence, KS not only provided us with the best bottom dollar deal but unbeatable customer service!! Thanks again as we will continue to highly recommend the team at Laird Noller!! More
by pbkendrick
Employees Worked With
Chris Maynard, Alex Marfise, Jonathan Riedel
December 08, 2013
MIke Smith was an awesome salesman. I went in with my mom to buy a ford focus ST. I had been in contact with Mike before our visit. I had called him 2 days prior to the dealership visit to see if they had my to buy a ford focus ST. I had been in contact with Mike before our visit. I had called him 2 days prior to the dealership visit to see if they had my ST. Unfortunately they did not however Mike was determined to get the car. In less than 30 minutes he had found me a car but not at the dealership. I was then informed that these cars were very difficult to come across. He searched everywhere to ensure that I was getting what I wanted. At the end of the search we were unable to find the color I wanted (performance blue) with the package I wanted BUT color was not much of an issue to me as the package was. In the end, I ended up with a "tangerine scream" ford focus ST with the package I wanted and most importantly at the PRICE I wanted. Everything went very smooth with no complications. Everyone at the dealership was friendly and seemed to want to please our every desire. We then went to meet with Jeff Kirwan to fill out all of our paper work (yuck!). Jeff made it really easy to understand as this was my first time buying a car and I had some questions but they got answered during his explanations. He was very understanding of my situation and dropped the price down on our coverage package about 50 bucks. This was my first time in a dealership even though my dad has worked at multiple dealerships in the past. I would definitely recommend this dealership to anyone who is looking for a new ford in the KC area. I have nothing but good things to say. On monday I will be picking up my new baby! can't wait! More
by peerez93
Employees Worked With
Jeff Kirwan, Cody Reich
December 04, 2013
This is my first experience with Laird Noller Ford and it has been an easy and pleasant one! After having my vehicle towed to the dealership and worrying about transportation during the Thanksgiving holiday has been an easy and pleasant one! After having my vehicle towed to the dealership and worrying about transportation during the Thanksgiving holiday, I was put at ease when I learned that my vehicle was in good hands. Cole worked fast to find a loaner vehicle for me and assure me that everything was taken care of. Overall I have experienced excellent customer service, and I will be a repeat customer! More
by acripps
November 27, 2013
Steve did a good job of helping me with tire(s)...maybe some communication issues but they were overcome. Overall service has not been as good as in the past but I think things are improving. Steve is t some communication issues but they were overcome. Overall service has not been as good as in the past but I think things are improving. Steve is trying very hard to get the quality of service back into the dealership. I will be a little cautious for a while when service work is done on my car however. I'd like to see the past Larird Noller service emerge again. Tks, Lee Boyles *I think a nice touch for improving service work would be to vacuum the drivers side floor after service is completed...just a thought. More
by lboylesusa
November 27, 2013
Brought my Chevrolet Tahoe to Laird Noller on whim, I knew it needed a thermostat and my spouse needed the car ASAP. I spoke with the Service Manager, Steve who said they would get it done for me. I dr knew it needed a thermostat and my spouse needed the car ASAP. I spoke with the Service Manager, Steve who said they would get it done for me. I dropped it off with Wade first thing in the morning and was able to hand the keys to my wife over my lunch hour. Speedy service, no hassles, and quality work, all from a dealership that doesn't even sell the brand of my vehicle. I will definitely use Laird Noller for service on all my vehicles from here on out! More
by Club
November 27, 2013
Jerry Hall at Laird Noller Lawrence provided the best customer service experience that I would possibly ask for. There was no "hard sell" involved. If there would have been, I would have walked out the d customer service experience that I would possibly ask for. There was no "hard sell" involved. If there would have been, I would have walked out the door. Jerry answered all my questions and was generally concerned that I purchased exactly what I was looking for. Everyone involved with the sale provided the same level of customer service. Needless to say, I will return. More
by bikeithard
Employees Worked With
Jeff Kirwan, Jerry Hall, Cody Reich
November 24, 2013
Excellent experience with the dealership and Matt Bigelow. He did a great job finding the car I wanted. He listened and acted on what he heard. Would recommend him and the dealership to everyone. Bigelow. He did a great job finding the car I wanted. He listened and acted on what he heard. Would recommend him and the dealership to everyone. More
by julieber
