Laird Noller Ford of Lawrence

The staff was really friendly and attentive. The staff went above and beyond the call of duty to make sure our needs were met. The staff stayed late on a Saturday night to make our sale possible. went above and beyond the call of duty to make sure our needs were met. The staff stayed late on a Saturday night to make our sale possible. More

Transactions went smooth and the staff was very friendly. I like to keep my purchases local and I recommend others to do the same. Rock Chalk ... I like to keep my purchases local and I recommend others to do the same. Rock Chalk ... More

We worked with Jerry Hall to find the perfect new car for my daily back and forth commute of around 75 miles. The experience was painless and most of the information was handled over the phone so I wouldn’t my daily back and forth commute of around 75 miles. The experience was painless and most of the information was handled over the phone so I wouldn’t have to take any time off of work. Jerry, stayed late to close the deal so that my wife wouldn’t have to take any time from work and had us in and out in short order. We will be going back to Jerry for our next car or truck. More

Service was an oil change at the attached Quick Lane facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the f facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the front of the differential. Through his sharp observation, I was able to schedule a minor repair at the adjoining dealership garage, avoiding a potential road problem. This is also a show car, and gets a complete underbody judging at national shows, and leak and messcould have really messed us up in the tally. More

I had a great experience with Laird Noller, especially the salesman, Sean Isaacs. I started my car shopping experience with them when I was still researching what make/model/year I really wanted in a pr the salesman, Sean Isaacs. I started my car shopping experience with them when I was still researching what make/model/year I really wanted in a preowned. I asked for a car they did not have but Sean started showing me a totally different car. It was new and not in my budget but they made it so tempting I was considering it. However, I left without buying a car and went home to keep looking. But after doing lots more research and going to different car dealerships in the greater Kansas City area I went back to Laird Noller because of one person, Sean. He corrresponded with me during my search over 3 months and when I knew what I really wanted and told him he let me know when he got in 4 preowned Ford Escapes. He definately accommodated my schedule - staying late on a Saturday eve, and allowed me time to test drive each one and make up my mind. He helped me weigh the pros and cons of each one and listened to my preferences. When I decided on my Escape it was after hours and he still made it possible (by asking different financial people to stay late). There was no bargaining ability but the carfax on the car showed me it was a good price. Sean was the one to wash it for me since it was that new to the lot and no one was there to wash it. He went above and beyond for me and I really appreciated it. I love my Escape and will now make Laird Noller my choice for our future cars for our family of 5! More

I was very impressed with the salesman's (Robert's) desire to sell me a car that worked for me and my needs regardless of the fact that it was a Ford dealership and I was avoiding Ford brand (Robert's) desire to sell me a car that worked for me and my needs regardless of the fact that it was a Ford dealership and I was avoiding Ford brand vehicles. We gave him a list of vehicles from the website we wanted to view, and he talked about or showed us each vehicle on the list without straying from those and similar cars. He was also very understanding about my desire to shop my way and at my own pace, and with my total lack of experience and knowledge in the car buying field. Cody, who assisted and stepped in for information purposes at times, was less accommodating to my desire to buy a non Ford vehicle; he tried to convince me to lease a new Ford, a situation for which the only appealing aspect was the lower monthly payments, and his attempts to sell me on that route felt like he was trying to confuse us into submission without regard to my needs, to get a Ford sold, which made me question my decision to work with them at all before I ultimately bought the Honda I was looking at. They also sold me a Honda with 80,000 miles on it and refused to change the timing belt, and Cody seemed condescending and rude when we addressed that issue in the buying process. But overall I had a good experience. More

My husband and I do not buy cars frequently - the last new car was in 2003! While I had been looking at cars on-line for about 1 year I really dreaded going to a dealership and just having to go through new car was in 2003! While I had been looking at cars on-line for about 1 year I really dreaded going to a dealership and just having to go through the buying process. Surprise - all of the guys we met here were great! Prior to our visit I had submitted an on-line inquiry - Anthony Thompson responded within 2 minutes and was just the perfect fit for us! He was knowledgeable and answered all our questions, was not pushy but most importantly we did not have to play the "car buying game" with him. Anthony along with Jonathan gave us the bottom line pricing right off the bat - we came home not only with a new car but with renewed faith in how easy the car buying process could be when you deal with the right people. Thanks to all of you for making the car buying process such a positive experience. More

Anthony was beyond helpful. He called me several times the same date I emailed an inquiry on the Jeep Patriot that I was interested in. He answered every question and concern that I had. He really seemed the same date I emailed an inquiry on the Jeep Patriot that I was interested in. He answered every question and concern that I had. He really seemed to care about me as a customer. I had no reservations about buying my vehicle from him. He is a very trustworthy person to deal with. When the service department was done cleaning up the Jeep, it looked brand new, inside & out. I took several of his business cards with me to give to people who may soon be in the market for a car or SUV and told them they should call him for that new vehicle. I would have no reservations about buying another vehicle from him and this dealership. Alex was great, he was able to get me the best financing deal around, even a better rate than my own bank! He explained every piece of paper I signed, answered my questions and he is another caring individual. This is the BEST dealership I have ever dealt with. When I drive this Jeep into the ground, hopefully not too soon, I will definitely be back again. YOU GUYS ARE AWESOME!! THANKS AGAIN! More

Cole in Service went way above and beyond to provide excellent customer service. He is always friendly and helpful but this particular time he exceeded my expectations. excellent customer service. He is always friendly and helpful but this particular time he exceeded my expectations. More

This couldn't have been a more positive experience. I had researched the Mazda 6 using Edmunds true market value and decided that I would see what I could get a Mazda 6 Sport (low end) model. I used U I had researched the Mazda 6 using Edmunds true market value and decided that I would see what I could get a Mazda 6 Sport (low end) model. I used USAA car shopping service. Very shortly after that I got an e-mail from Josh with a price that was well below the Edmunds numbers. I took that quote and decided to see if it might be possible to "upgrade" to the Mazda 6 touring. I had my target "out the door" price and e-mailed Josh back. He responded back with a quote on a Touring that was fantastic - I visited the dealership that weekend and talked with Josh and Cody. They took my Prius to evaluate it for trade. They came back UNDER my target price. I signed. The car was ready to be picked up Monday. This was perhaps the best car buying experience that I have ever had. The car is great, the dealership is great. I will definitely recommend this dealership, and especially Josh, to others. More