Laird Noller Ford of Lawrence

Oil change My oil change was timely and well priced. We also looked at new tires for my car, but I didn't buy them. I will be back for my next oil change or serv My oil change was timely and well priced. We also looked at new tires for my car, but I didn't buy them. I will be back for my next oil change or service needed More

Very Easy We went to the dealer to test drive an Edge. Mike Brady was very helpful and knowledgeable from the start. Answered all questions and made the drive We went to the dealer to test drive an Edge. Mike Brady was very helpful and knowledgeable from the start. Answered all questions and made the drive and ultimately the purchase very easy. Then we were fortunate to talk with Alex Marfise and he also made the purchase experience complete and easy for us. We had been to this dealer before with our truck and went back as they were so helpful even though we could have gone to a dealer closer to us. Would recommend them. More

Truck purchase All staff members were friendly and easy to work with. Good communication even outside of business hours. No pressure sales. An all around good expe All staff members were friendly and easy to work with. Good communication even outside of business hours. No pressure sales. An all around good experience. More

Consistently fantastic customer service Every time I visit laird Noller service center I receive amazing customer service! I am a manager in the customer service industry so I understand how Every time I visit laird Noller service center I receive amazing customer service! I am a manager in the customer service industry so I understand how valuable and important a high level of service is for a business. The manager at this location has always gone out of their way to serve me and make sure I'm satisfied. I have been very impressed with the staff and quality of service at this location and would recommend it to anyone. I will definitely be coming here when I'm ready to buy a new car! More

Very pleasant experience dealing with Matt Bigelow for the purchase of my daughter's first car. She is thrilled and I felt that I got a good deal on a beautiful, low-mileage 2013 Ford Escape. Matt reall the purchase of my daughter's first car. She is thrilled and I felt that I got a good deal on a beautiful, low-mileage 2013 Ford Escape. Matt really knows his stuff and took the time to run through all the bells and whistles on the car with my daughter which she and I both really appreciated. Entire staff at Laird Noller was attentive, knowledgeable and friendly. We live in Overland Park, KS but felt the drive to Lawrence was well worth the extra investment of our time. Thanks, Matt. More

Great experience overall. This is my all-time favorite dealership, I have been a customer for years. Give Matt Bigelow a shout if you are looking for a car. dealership, I have been a customer for years. Give Matt Bigelow a shout if you are looking for a car. More

The service was performed promptly, professionally, and with courtesy. All my dealing with Laird Noller Ford have been equally satisfying. I would not hesitate to recommend them to my friends. with courtesy. All my dealing with Laird Noller Ford have been equally satisfying. I would not hesitate to recommend them to my friends. More

I live in Kansas City and work keeps me busy so I didn't have much time to waste bartering between dealerships. I found what I wanted on the website and worked with Josh to strike a rough agreement didn't have much time to waste bartering between dealerships. I found what I wanted on the website and worked with Josh to strike a rough agreement to ensure my trip to Lawrence would be worth while. They honored their offer for my trade-in and I was able to wrap up my business the very next day. Everyone I encountered at the dealership was friendly and professional. More

very friend no waiting went you pull in the door someone is there to meet you fast an very clean service dept. helpful wath any question that you may have well priced explan what was done is there to meet you fast an very clean service dept. helpful wath any question that you may have well priced explan what was done More

Our Mazda was taken in on January 22nd. We had general service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the shock, and a "bushing" had to be ordered. Called February 17th--told the part was ordered and just hadn't come in. Called February 28th was told, by Jamie Prager, the part had actually not been ordered and should be there Monday. Took the car in Tuesday, came back with same noise. Had to take Steve Smacznaik for a ride so he could listen to noise. He diagnosed a bad shock--same thing I inquired about back on January 22nd. Was told on January 22nd by Jamie, that if it was a shock that could cause poor tire wear--but since it wasn't I was fine to travel on it. However, it was a shock and so I inquired about tire wear with Steve. Said he would check--no direct answer to tire wear question. Finally when the shock was replaced, I went to pick up the car and who ever drove it left a dirty/empty white Styrofoam coffee cup in the cup holder. If I would have put a customer through the events of the last month and a half, I would have made sure the care was ready to go. Not leave trash in it. Not to mention the sticker that was put in our car for our next date of service says 7-16-14. We've always been told by this service department that we should change our oil every 3,000 miles/ 3 months. So now, I can't even trust that reminder sticker and information is correct! More