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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.0
1,619 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,619 reviews

August 03, 2024

Made online appointment but wasn't expected upon arrival. Hour and 15 min for oil change and tire rotation - longer than I would have liked but they made it work and the waiting area was comfortable. Updat More

by nikki
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : unsure name of service dept associate - interaction with 3 total
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate your honesty and apologize for your wait and are grateful that you were able to make it work in our waiting room. We are continuously improving our process and adding additional techs so we can decrease wait times. Thank You for taking the time to review us.

August 02, 2024

Disappointing customer service. Main contact i spoke with might need training on how to put the customer first. More

by JAYHAWKKITCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber?
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

We are extremely sorry to hear you had a poor experience and would appreciate the opportunity to learn more about what happened and how we can improve. Please reach out to me directly. I will provide you privately with my contact info. Thank You

July 31, 2024

I had my oil changed in the quick land service and when I got home I lifted my hood and they didn’t even put my oil cap back on. It was still wrapped in a rag on the front edge of my truck. I have had many i More

by SCHMIDTHEAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

We are certainly sorry for the mistake, I appreciate you still giving us a good review and we look forward to working with you in the future.

July 20, 2024

Unhappy about wait time. 8:30app/after 11done for oil change tire rotationWhy have appointment More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the wait and are striving to improve everyday.

July 19, 2024

Buying experience was not pleasant and won't buy there again. Service experience was okay. More

by Jhock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kai Mata
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

Sorry to hear about your bad experience I will send you my contact info, I am a new employee and am responsible for ensuring customer satisfaction. Thank you.

July 13, 2024

I purchased an F150 from Laird Noller Lawrence back on March 8th. I'm an out-of-state buyer...flew in and drove it home. From the moment I got there I started seeing issues with the purchase. Small at More

by Brandt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Fraley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

Brandt, I am certainly hoping this has been fixed for you. We sincerely apologize for the inconvenience. If you feel like there is anything I can do to make this right please reach out to me directly. I will send you my contact info privately. Thank You

July 04, 2024

I ask three times at least for them to do the works package. Called said car was ready, ask again & they said sorry. Was not happy & made it very clear. They did get the oil changed once I complained b More

by DNTSTICE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience and hope you give us another opportunity to make it right. I will send you my info privately to reach out to me directly, as customer service is our top priority.

July 02, 2024

Process was simple. However, I still have yet to see copies of my loan paperwork. More

by ktdid0805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

We are glad the process was simple. Hopefully you received all of your paperwork. I was recently hired on to ensure our customers are even more taken care of. I will send you my contact info privately so you have another contact just in case. Thank you for taking the time to review us.

June 28, 2024

Fantastic service! ! They are so kind, prompt, and vacuum my car before I leave! Always a good experience! More

by Ashleysandefur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody
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Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for the five star review

June 27, 2024

Good service! I have been here for more than 5 times. Im very satisfied with their service More

by Disni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to review us! We appreciate your business!

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