Laird Noller Ford of Lawrence

Another outstanding job from Amber & Kaitlyn! !!. These people understand customer service! Cant say enough good things about my experience with them !!. These people understand customer service! Cant say enough good things about my experience with them More

We always receive great service when taking all of our vehicles to any Laird Noller locations. vehicles to any Laird Noller locations. More

Katlyn is excellent. She is patient with my elderly father who is a new customer. He believes, “She takes very good care of me.” He also enjoys having the big window w She is patient with my elderly father who is a new customer. He believes, “She takes very good care of me.” He also enjoys having the big window where he can watch them work on his Escape. Thank you. More

Deducted a star because contacting the service department was difficult. Left messages (over a one week period) and no return call. Walked in and made appointment for recall on our Edge. Car was done in a ti was difficult. Left messages (over a one week period) and no return call. Walked in and made appointment for recall on our Edge. Car was done in a timely manner and they even returned the car to us at our home. More

You guys were awesome to deal with. Your time frame was shorter than you estimated and you finished up the work on my vehicle way ahead of schedule. I really appreciate the work that yo Your time frame was shorter than you estimated and you finished up the work on my vehicle way ahead of schedule. I really appreciate the work that you guys do. Just as like a tip More

I have no idea who that salesman is. The one that I dealt with was Shannon Hayden. He was excellent The one that I dealt with was Shannon Hayden. He was excellent More

Be very careful buying from this dealership. We drove three hours to purchase a car and was basically lied to about hidden fees. Even though the car was still under manufacturer warranty there w We drove three hours to purchase a car and was basically lied to about hidden fees. Even though the car was still under manufacturer warranty there was a mandatory 1,500 Warranty required by the owner of the dealership. There was also a 900 processing fee. We were told prior to driving there, and once we sat down with the salesman, that the price of the car could be reduced the amount of the required warranty because we lived in another state and couldn't use most of the warranty coverage. When I called and spoke to the manager he could care less about his salesman lying to us. More

Ali and team were great to work with. I’d recommend them to anyone who needs a car! I’d recommend them to anyone who needs a car! More

Amber did a great job communicating. The techs fixed the problem at a fair price. The techs fixed the problem at a fair price. More

It’s very disappointing to buy a vehicle and less than a month later you’re told that the vehicle you purchased needs repair work that will possibly cost you several hundreds of dollars , that’s just not ri month later you’re told that the vehicle you purchased needs repair work that will possibly cost you several hundreds of dollars , that’s just not right . Now I’m going to have to have the battery checked and possibly have to replace that too . I’m just not the lest bit happy with my purchase . More