Laird Noller Ford of Lawrence

They called me to schedule a fix for a recall, and kept bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I could wait for probably around 2 hours while they went to get the part, or I could schedule a new time to have it repaired. This was very frustrating because I asked to have this fixed when I bought the car, and the salesman didn't care at all about it, but then they call me 8 months later and insist that it get fixed as soon as possible, but then don't have the part to fix it at the scheduled appointment. I probably wouldn't take it back there again to get anything fixed. More

Tried to call, text, email for about 2 straight weeks to get an oil change and schedule a service appointment for a recall and car issue. NO ONE answered but 1 time, put me on hold for ever then came back a get an oil change and schedule a service appointment for a recall and car issue. NO ONE answered but 1 time, put me on hold for ever then came back and said the manager would absolutely call me back in 10-15mins. ZERO CALL BACK. Terrible business. Highly disappointed. More

The service was not careful or thorough. My car was returned to me with the inside filthy. That was an easy-enough fix, just had to go back in to ask someone to wipe it down. I did not re My car was returned to me with the inside filthy. That was an easy-enough fix, just had to go back in to ask someone to wipe it down. I did not realize until hours later that my car was now leaking oil because the service was not done correctly. More

Communication regarding how long it was going to take was sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very pricey for what seems like a minor fix More

The people were very helpful and knowledgeable. I would like to thank both Diana and James I would like to thank both Diana and James More

Laird Noller Ford was extremely patient with me and very helpful. I would use them again helpful. I would use them again More

No communication Service quality average Not loyality friendly Be be be ne no hi hio friendly Be be be ne no hi hio More

I had a fantastic experience at Laird Noller dealership. They were very knowledgeable about their vehicles and made purchasing a car as painless as possible. They were very knowledgeable about their vehicles and made purchasing a car as painless as possible. More

All staff members of the dealership were incredibly friendly and helpful. They made sure we got any and all information about the vehicle we were considering. friendly and helpful. They made sure we got any and all information about the vehicle we were considering. More

Fast, courteous; will continue to use Laird Noller fast lane for as long as I’m able. lane for as long as I’m able. More