Laird Noller Ford of Lawrence

Purchased a used car from you was told any minor issues would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old battery which didn’t last a month. Then although it took a couple of weeks discovered the driver side door latch actuator was not working consistently. Apparently your sales department makes the call on fixing a problem that my car had when it was delivered. They basically told me to get lost. So before I even had the registration paperwork I had 2 problems neither fixed by your dealership. My next complaint will be to the BBB. More

Diana was very accommodating and helpful. She was the reason I bought from Laird Noller and not the other dealers I visited. She was the reason I bought from Laird Noller and not the other dealers I visited. More

The severs people were very nice but when I checked prices you very high and they said they had the best prices or they would match it I want the best price the first time prices you very high and they said they had the best prices or they would match it I want the best price the first time More

Jacob was very helpful and made sure I received the things I was missing He used some of his own time to get it to me. things I was missing He used some of his own time to get it to me. More

Everyone was very helpfull and courtious. The work was done in a timely fashion. The rides I was given were done quickly. The work was done in a timely fashion. The rides I was given were done quickly. More

Service and employees have been outstanding for me for nearly 40 years! Always courteous and professional! nearly 40 years! Always courteous and professional! More

I scheduled an appointment, which I arrived on time at, then I was told that they overbooked themselves and I had the option to come in the next morning. There was no flexibility or compensation for a mist then I was told that they overbooked themselves and I had the option to come in the next morning. There was no flexibility or compensation for a mistake that they made. I then asked about a loaner to which I was told there is a waitlist that is approximately 2 weeks long. I was then asked when I bought the vehicle implying that if I had bought the vehicle through them that I would then be able to get a loaner vehicle. More

Did a great job diagnosing and fixing my truck in a timely manner. Great communication throughout the process as well timely manner. Great communication throughout the process as well More

Even though we live two and half hours away, we were still treated as if we lived next door to the dealership. Meaning, Ali and staff have followed up on every question or issue that I have had with a still treated as if we lived next door to the dealership. Meaning, Ali and staff have followed up on every question or issue that I have had with a timely response, to insure an excellent buying experience! More

Super friendly helpful people. The atmosphere is laid back and everyone is willing to help. Service was quick. Tire rotation and oil price was good and fast. The atmosphere is laid back and everyone is willing to help. Service was quick. Tire rotation and oil price was good and fast. More