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Laird Noller Ford of Lawrence

Lawrence, KS

4.1
1,714 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,713 reviews

February 04, 2025

Got a good deal for used vehicle, but couldn’t compensate on small damages that were still on vehicle or they did not detail very good. More

by bmanzano17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
February 03, 2025

Excellent service! The workers were very professional. I appreciate the services and recommend this dealership. More

by Maria Cabrales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your great review! We appreciate your business and hope to serve you again soon Maria!

January 31, 2025

Jayde 5 Leon 5 Excellent service from Jayde in service and Excellent workmanship from Leon, truck runs perfectly! More

by RanchKing
Recommend Dealer
Yes
Employees Worked With
Jayde service Leon diesel engineer
Jan 31, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We take pride in our service department and are glad you had a great experience with Laird Noller Automotive!

January 31, 2025

Jayde was very professional helping me with my truck being serviced Brandon the service mgr took his time making sure I knew what was wrong with my truck and how they were going to proceed This was a More

by curry.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden and Brandon
Jan 31, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review! We appreciate your kind words and will continue to work towards building our team with rockstars. We look forward to being here for you when you need us next!

January 30, 2025

Amber at the service desk is always amazing! Kudos to the person who is my tech. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind review. We appreciate your time and business!

January 30, 2025

Took 2 months to get my car back, no sense of urgency on jades part. Got it back sold it. No sense if security with it ! More

by SHERIRHOLLADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Sherri, We apologize for your recent experience and would like to do what we can to make it right. Please contact me at aneice@lairdnoller so that we can dive deeper into this.

January 30, 2025

Jessica Jacob's is the best always polite, helpful and considerate. Always wanting to give the water away. More

by tmwelch04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing kind words about Jessica. She always goes above and beyond to provide a great car buying experience!

January 30, 2025

Erica Trimble did a great job with communication. Appreciate Larry help give me a ride! More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Trimble
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review and we look forward to being your chosen service center for years to come!

January 29, 2025

I took my Mazda in for an oil change and 100,000mile inspection @ 7am. They were overwhelmingly busy so called to confirm it was ready to pick up early afternoon (yes). Paperwork from inspection indicat More

by catalina_los_ojos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Mitchell
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

We are certainly sorry to hear you felt deceived. We use Mazda OEM parts and make Mazda recommendations, using technology approved by the manufacturer of your vehicle. If I can provide additional information for you to address your concerns please reach out at customerconcerns@lairdnoller.com. My name is Angela. We certainly respect your right to seek an alternate opinion and are happy that you feel comfortable in your decision not to move forward with the recommendations. We wish you all the best with your Mazda.

January 28, 2025

They got my vehicle in quickly. Communicated with me throughout the day and have repairs completed on time. Customer service advisors were friendly and cheerful. More

by tammycraig97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your 5 star review. We value your feedback about our communication and we hope to see you again for your next service!

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