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Laird Noller Ford of Lawrence

Lawrence, KS

4.1
1,725 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,725 reviews

February 15, 2025

It was friendly and thorough service! The waiting area was comfortable while I waited for my oil change. More

by brefromme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

I had a Pleasant experience, very happy with my vehicle. Jesse my salesman was excellent, he was knowledgeable, friendly, and helpful thru the whole process. More

by Tonya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse
Feb 14, 2025 -

Laird Noller Ford of Lawrence responded

We are very happy that you had such a great experience with Jesse, if there is more we can do to improve your purchasing time and experience in the future reach out: customerconcerns@lairdnoller.com

February 12, 2025

Friendly commucation excellent thoughtful fun complete recommendation and will be coming back thank you bye More

by jones82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience and appreciate your kind words. We look forward to seeing you again soon! Take care!

February 12, 2025

I was impressed 1st time coming to this location, clean and comfortable. My service department person, Hailey Smith was exceptional because of this service I will be coming back to this location More

by NANCYLFUCHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your fantastic review! We're so glad your first visit was a great one and that you found our location clean and comfortable. Hailey Smith will be thrilled to hear your kind words! We appreciate your support!

February 12, 2025

Great customer service . Kaitlyn was very helpful in finding the part I needed. Would recommend More

by fielderkcmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
Feb 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear that Kaitlyn was able to help you find the part you needed. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

February 12, 2025

Although it's exhausting to negotiate and haggle, I believe I got a fair deal. The finance person was really pushing comprehensive coverage and tried multiple times. I acknowledged that this was obviou More

by lameyer825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Hayden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your honest feedback. We understand that the negotiation process can be exhausting, and we appreciate your patience. While we're glad you feel you got a fair deal, we’re sorry to hear that the finance process felt overwhelming. Your experience is important to us, and we’ll use your feedback to improve. If there’s anything we can do to make your next visit smoother, please let us know. We appreciate your business and hope to serve you again in the future! customerconcerns@lairdnoller.com

February 11, 2025

If you want Great Service and Amazing Experience just go here.. They are like Family.. Above and Beyond Aspectation More

by ECKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde Collie
Feb 13, 2025 -

Laird Noller Ford of Lawrence responded

We appreciate your positive review and happy that Aaron was able to provide you with a great experience

February 09, 2025

Everyone we dealt with was helpful. Our salesperson Eddie was not pushy just helpful. Customer service great from all involved. More

by Pbeasley10
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Tucker.
Feb 10, 2025 -

Laird Noller Ford of Lawrence responded

We are so happy that Noller could provide you with a a positive experience! Thank you for the time for a positive review.

February 08, 2025

My car went in to fix an oil leak. The engine was not missing. When I left the parking lot the engine was missing and cutting out. My father drove to Lawrence picked up the car and dro More

by BAE3122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

Laird Noller Ford of Lawrence responded

I would like to followup with our mechanic's team and pass this along to the General Manager. If you would be willing to email our customer care line we would like to help get this resolved. - customerconcerns@lairdnoller.com

February 05, 2025

Really helpful customer service, got back to me quickly and gave detailed explanations about recommended service. More

by marinford
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Smith
Feb 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your 5 star review, marinford. We look forward to continuing to be your chosen service provider!

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