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Laird Noller Ford of Lawrence
Lawrence, KS
1,911 Reviews
Laird Noller Ford of Lawrence
has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award.
We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well.
We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,911 reviews
July 26, 2025
It’s okay, that’s it nothing special. Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what th Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what the right hand is doing. More
by FOODPAWS
Verified Customer
July 25, 2025
Great Prices, Great Financing. The customer service team was exceptional. I had the best car buying experience ever! The customer service team was exceptional. I had the best car buying experience ever! More
by jboyt62
July 25, 2025
Upon arrival, the person behind the counter was friendly, accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everythi accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everything taken care of without having to make another appointment. My car is back to healthy! More
by maxfridell.ks
Employees Worked With
July 24, 2025
I would love to see this dealership service dept value a customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualif customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualified (not sure why a VIN check wasn’t enough?), then they had to order the part (nobody told me they wouldn’t have it that day), then I had to come back in. They wanted all day, and it took three hours. So, two trips in after taking off work to do a job that Ford insisted needed done. On day of, I came back in and it took 3 hrs when they asked for all day. Then, no less than 30 min to have someone just bring my vehicle to me at the end, as I stood there waiting, ultimately offering to retrieve it myself. I would suggest that there be a bigger effort to be efficient with your customer’s time. That would lead me to using the dealership for all my other work. As it is now, I try to avoid the dealership because I know I’ll have less sitting and waiting in smaller shops where I’m not a small fish in a big pond. More
by F150
Employees Worked With
Service team - especially car runners.
July 22, 2025
Loved that they stutter you, and very friendly and knowledgeable employees who take time for you. knowledgeable employees who take time for you. More
by onemotherteresa
July 22, 2025
After getting some service work done on my Lincoln, I informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my extended warranty period. Then, when I actually got the vehicle in, after I had reached the end of the extended warranty period, I was denied any coverage from the warranty because I was over the mileage limit for the warranty. I informed them that I had indeed mentioned this to them while the warranty was still valid. I fully understand that the extended warranty company, Millennium, has the say as to what is covered. I feel the dealership should go to bat for me because they were made aware before the warranty expired. The problem was supposedly advanced to the service manager, but I haven't been afforded the courtesy of any contact from them. Be very wary of having service done here. More
by rjones32
Employees Worked With
July 21, 2025
Was traveling and needed an oil change. Walked in without an appointment. They got me right and right out happy with their service Walked in without an appointment. They got me right and right out happy with their service More
by rickmorawitz
Employees Worked With
