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Laird Noller Ford of Lawrence

Lawrence, KS

4.0
1,669 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,669 reviews

January 01, 2025

Ali and team were great to work with. I’d recommend them to anyone who needs a car! More

by TIMCWEBMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 31, 2024

Amber did a great job communicating. The techs fixed the problem at a fair price. More

by JP190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 30, 2024

It’s very disappointing to buy a vehicle and less than a month later you’re told that the vehicle you purchased needs repair work that will possibly cost you several hundreds of dollars , that’s just not ri More

by birdiebell.ro
Recommend Dealer
No
Employees Worked With
Steve Johnson , he was ok
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

I appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at amancuso@lairdnoller.com My name is Angela Thank You

December 25, 2024

I’m not pleased with the vehicle I purchased, I found out that the front windshield is an aftermarket window and the Collision alert system is not available, so it’s going to cost me several hundred dollars More

by birdiebell.ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Johnson
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

We apologize for this experience and rest assured your concern will be raised with the top levels of management. Thanks for your feedback, as we take it all seriously and use it to continuously improve. If you would like to provide further info my email address is amancuso@lairdnoller.com and my name is Angela

December 25, 2024

We were charged for the dock fee twice and have had to ask multiple times for the refund and still have not gotten a response from the finance manager. Been 2 weeks. Ridiculous. The only one who has remot More

by amandalong9966
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
David Stringer ⭐️⭐️⭐️⭐️⭐️
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at amancuso@lairdnoller.com and my name is Angela. Thank You

December 25, 2024

The buying experience went very smoothly. Will consider them first for my next vehicle purchase. More

by blue_evolution1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 25, 2024

Jayden was most helpful in helping with my radiator hose repair situation. I really appreciated her professional approach. She created a pleasant experience. Thank you, Jayden! More

by HOMESPUNHILLFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 25, 2024

Everyone was very nice and worked with us. Bronco we bought is great and we love it. Web site and trade in calculator is the big problems. Different prices on both to the point where I almost More

by mrgoetz74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We will look into the settings on our trade tool and see about getting them corrected. Thank You for your feedback and if you would like to provide further info please reach out to me directly at amancuso@lairdnoller.com My name is Angela We appreciate you very much and I hope to hear from you.

December 23, 2024

Great service, friendly staff and fair prices. Completed service on my vehicle ahead of promised date. More

by lextonllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for your sharing your experience with our dealership! We appreciate you very much, Price transparency and customer satisfaction is #1 on our list! Thanks again for servicing your vehicle with us.

December 23, 2024

Everyone makes mistakes but last oil change drain plug was only finger tight. Car had to be towed. Have discussed with Manager. Have been a customer pf Laird Noller for over 40 years. More

by recreate53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Sorry you had a less than positive experience at your last visit. We would appreciate the opportunity to get to the bottom of your experience and assist in whatever way we can. My name is Angela and my email is amancuso@lairdnoller.com, please reach out to me directly.

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