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Laird Noller Ford Topeka - Service Center

Topeka, KS

3.5
401 Reviews

401 Reviews of Laird Noller Ford Topeka - Service Center

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May 31, 2019

Maintenance , recall , repair Scheduling was painless. Took longer than expected for recall work, but staff was helpful. Work was flawless but cost was more than expected. $100.00 More

by JWEILER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hanna
Jun 03, 2019 -

Laird Noller Ford Topeka responded

Thank you for the honest feedback - recalls aren't always easy! We look forward to seeing you again soon!

May 30, 2019

very pleasant.. We bought the car there and had it serviced every time it needed it and they were very quick to help and did an excellent job... I would recommend the More

by BETTY.MCMULLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

Laird Noller Ford Topeka responded

Thank you for the recommendation, Betty - we look forward to seeing you again soon!

May 30, 2019

Took a long time. Didn't even fix the problem. Took a long time. They didn't even fix all the problems that I had told them that were wrong with my brand new car. Poor communication between the sta More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordaryl Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Watson
May 28, 2019

Horrible experience at Ford Laird Noller One of the tire blowed our from my brand new truck F150 we purshaced at Laird Noller. The truck only has 1 month and half. More

by AleKennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Noller, Jesus Alvarez-Mora
May 28, 2019 -

Laird Noller Ford Topeka responded

We are sincerely sorry to hear about your tire, these things happen in the most inconvenient times. Please do not hesitate to let us know how else we can help.

May 27, 2019

Great place to get truck worked on These people go above and beyond to take care of you and your vehicle... awesome people... everything gets done and they keep you informed as to what’ More

by Cactus R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Wright
May 28, 2019 -

Laird Noller Ford Topeka responded

We always appreciate reviews like these - thank you for sharing!

May 27, 2019

Great customer service I had great customer service when I took my car in for a couple recalls. They made sure I had a loaner car both times. Very nice people! More

by BRANDINICCOLI76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
May 28, 2019 -

Laird Noller Ford Topeka responded

Thanks for sharing this great experience, we are glad we could accommodate!

May 27, 2019

Truck diagnostics ran. Really was amazed at the customer service. They ran diagnostics on the truck. Even though they didn't find the problem, they had run extra tests and c More

by Akamuwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
May 28, 2019 -

Laird Noller Ford Topeka responded

Customer service and safety are our top priority! Thank you for your business.

May 23, 2019

Great service As usual good service. I use this dealership for my service because when they are done I feel confident the work was done correctly. My service tech More

by Stamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Felts, Dale Umscheid, Scott Watson
May 24, 2019 -

Laird Noller Ford Topeka responded

Your safety and customer service are always top priority. Thank you for your continued business!

May 23, 2019

Platinum I cant say anything bad at all. The guys and gals at this location always go above to help people and do a great job every time. More

by nabutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Hanna, Rick Vandonge
May 24, 2019 -

Laird Noller Ford Topeka responded

We love seeing reviews like these - Thank you for sharing on Dealer Rater!

May 22, 2019

Oil change I had an appointment for The Works oil change. I was at the service center for nearly two hours. That seems to be an excessive amount of time. More

by Schrock.John0091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Watson
May 22, 2019 -

Laird Noller Ford Topeka responded

We sincerely apologize for this inconvenience. 2 hours is definitely not a typical oil change time frame. Please call our Service Manager Wayne, 785-235-9211 to discuss further.

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