Laird Noller Ford Topeka - Service Center

Poor Service Was told the recall work would take a maximum of 2 hours, ended up being 3.25 hours. Then when I received the truck back the radio features; radio, ba Was told the recall work would take a maximum of 2 hours, ended up being 3.25 hours. Then when I received the truck back the radio features; radio, back up camera, phone connection were not working! so had to turn around and spend another 15 minutes while they took it back into the shop and figured out what the new issue was. Will take the truck elsewhere if it has to have any other recall work performed!! More

More problems when I bring truck in Was told one thing when I bought truck and when it needed work was told something different. Plus things went wrong after each oil change Was told one thing when I bought truck and when it needed work was told something different. Plus things went wrong after each oil change More

Steve May The service department dose every thing they can to get yo in and out. Steve May is very prompt on getting you called with the problem and the cost. T The service department dose every thing they can to get yo in and out. Steve May is very prompt on getting you called with the problem and the cost. The Service Department from Top Management to the guys on the floor are great. More

Typically a positive experience...not this time! I had called about a week ahead of time to schedule an appointment for an oil change. Prior to my appointed time, I received two email notifications. I had called about a week ahead of time to schedule an appointment for an oil change. Prior to my appointed time, I received two email notifications...one for verification of the appointment time and one stating a revised appointment time which was for the same time. While I waited for the vehicle to be serviced, I was approached about having the in-cabin air filter changed for a cost of $45.00. When the same man notified me that the service had been completed, he initiated a conversation that he had contacted the company with whom I had purchased a service package. He said that it was just for oil changes. I didn't understand his point because that is what I had called to schedule. Then I was presented with an invoice for approximately $79. When I questioned the difference between the price he had quoted me and the final invoice price, he told the cashier to reduce the amount of the labor. Once I got in my Edge, I noticed dirty hand prints all over the glove box. This is the first visit to the service center at Laird Noller Ford that left me disappointed. I quit taking our vehicles to Quik Lane on Wanamaker because I always felt we were up-charged for services provided and/or services were manufactured to increase the amount of the charges. Not a good time for this negative impression as I am nearing the end of my lease and will be making a new vehicle purchase. More

Great customer service, very accomodating as far as scheduling was concerned, courtesy car to bring me home and pick me up, service was done in a timely ma customer service, very accomodating as far as scheduling was concerned, courtesy car to bring me home and pick me up, service was done in a timely manner. More

Need more customer service I had to stand there in front of people while people passed me or on the phone. I did t get can you wait anseco d or welcome.e to Ford. When taking ca I had to stand there in front of people while people passed me or on the phone. I did t get can you wait anseco d or welcome.e to Ford. When taking care of it was short answer and not friendly. I have to bring my car to you all because of package. I know am a woman and don't drive a Ford but I want more respect as a customer. You were happy to take my money buying the car and kissing my xxx I will still like curious now. Nobody induce themselves no smiles very bland More

These are a great group, always feel like I can ask anything I am a Ford man and of all the Ford Companies I've been in this one is far the best. I recommend this store to everyone I talk to and Brian Norton. I am a Ford man and of all the Ford Companies I've been in this one is far the best. I recommend this store to everyone I talk to and Brian Norton. More

The worked fast and did a good job! My appointment was for Friday, I took the van in on Thursday and they were done with it in a couple of hours. Thanks for the good speedy work! My appointment was for Friday, I took the van in on Thursday and they were done with it in a couple of hours. Thanks for the good speedy work! More

It was great as always!! I have always had a great experience working with the service department at Laird Noller. Steve May has taken care of the services that I have ever n I have always had a great experience working with the service department at Laird Noller. Steve May has taken care of the services that I have ever needed and he does a Great Job!! More

Steve May does a great Job The service department is great and always completes their work with very little come backs. They take the time to do it right. Wayne and Steve are gr The service department is great and always completes their work with very little come backs. They take the time to do it right. Wayne and Steve are great. More