Laird Noller Ford Topeka - Service Center

Great Service My dad is a Ford Manager so I have a pretty good idea of how customer service should be and Rick went above and beyond. My dad is a Ford Manager so I have a pretty good idea of how customer service should be and Rick went above and beyond. More

Always prompt and customer focused Dealer and Employees always prompt and customer focused. From Sales Service Finance down to courtesy drivers. My last 2 cars from Noller Ford and th Dealer and Employees always prompt and customer focused. From Sales Service Finance down to courtesy drivers. My last 2 cars from Noller Ford and the vehicles have been very reliable. More

Friendly staff prompt Have always had a good experience and prompt and courteous service always takes the time to explain what they are doing and how long it will take Have always had a good experience and prompt and courteous service always takes the time to explain what they are doing and how long it will take More

The best I have been coming to this dealership for over 10 years. For 8 of those 10 years I owned a little Honda Civic and Steve May would always take good car I have been coming to this dealership for over 10 years. For 8 of those 10 years I owned a little Honda Civic and Steve May would always take good care of my car. I finally bought a Ford Edge almost two years ago & can say the service is as great & the people are just as friendly as they were 10 years ago. More

Tire & Lugnut Nightmare Was told at prior appointment that since my tires had lasted little over 1/2 of their “guaranteed” mileage a new set would be pro-rated at 50%. Next a Was told at prior appointment that since my tires had lasted little over 1/2 of their “guaranteed” mileage a new set would be pro-rated at 50%. Next appointment they called and said there was no pro-rating and offered terrible discounts on their over priced tires. In addition the Ford lug nuts were bad (how that’s possible is mind boggling) so it was $200+ for new lug nuts. Those were done by a different shop since the advisor didn’t make it clear how terrible the lugnuts were. No plan to ever go back to this service center or dealer. More

Overpriced and got one of the diagnostics wrong. Tried to sell me on a exhaust manifold which wasn’t the issue. Took it to local shop and had the issue resolved and got one of the diagnostics wrong. Tried to sell me on a exhaust manifold which wasn’t the issue. Took it to local shop and had the issue resolved More

Long wait time 2. 1/2 hours for oil change in topeka since Lawrence’s both locations had inventory in their service department closed for the day guess math time 2. 1/2 hours for oil change in topeka since Lawrence’s both locations had inventory in their service department closed for the day guess math is hard if one stayed open to service their customers since I purchased more than one vehicle from them in topeka and Lawrence along with several family members and have had them serviced with them and not one floor person offered a courtesy ride, beverage or small talk to say hello as I have been at other dealerships for a oil change and all of these things are offered and they go above and beyond the call I believe they will be getting my business More

Good experience I came in for the works and I was pleased. I didn’t have an appointment and was told that they could have me finished in 60-90 minutes and it was exac I came in for the works and I was pleased. I didn’t have an appointment and was told that they could have me finished in 60-90 minutes and it was exactly one hour. More

Frustrated The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with my husband being picked up and told it was ready. When in reality the car was not ready. We decided that we were not going to use Laird Noller again, but I do have brand loyalty and my family has used Laird Noller for years (in Lawrence). So I figured we should be ok for an oil change and the close proximity to my work was a bonus. I made an appointment for 8am on 11/2 for the oil change and rode the curtesy car to work. Things went well! Unfortunately, my child was sick at school. I called the shop at 1:04pm to arrange pickup and to get my car. The service dept said it wasn’t done yet but they could see about moving it up. At this point I told them I needed picked up and needed my car as my child is my priority. I waited for the car and at the 45 min mark I called the shop. Spoke to a staff memember and they said the car driver had left “10 min ago in a real hurry and I will check on it.” I explained that I was less than 10 min away and had not seen the driver yet. At 2:04pm the driver arrived. I had resigned that my personal emergency is not not the dealer’s emergency and resigned that I shouldn’t be upset. When I got in the car I asked the driver when he was notified to pick me up and he said “2pm when I got back from lunch.” At this point I was frustrated. I voiced my frustration with the Service Staff. They kindly worked with me and I appreciate that, but I still truely feel that the communication and processes failed in my recent Laird Noller visits. More

Great service! Steve had the tires waiting for me when I arrived. Steve always does a great job. The service was prompt and well done. Always great service. Steve had the tires waiting for me when I arrived. Steve always does a great job. The service was prompt and well done. Always great service. More