Laird Noller Ford Topeka - Service Center

Low on air Warning lights indicated my tires were low on air. Last time the tire light came on I had a slow leak caused by a nail in the sidewalk. I didn’t want Warning lights indicated my tires were low on air. Last time the tire light came on I had a slow leak caused by a nail in the sidewalk. I didn’t want to be driving on the highway and ending on the side of the road waiting for a tow. Decided to visit the dealership to find out what was going on. No appointment, but they were able fit me in. Went to lunch and when I returned in a hour the vehicle was ready to go. Problem was low tires caused by very cold weather. More

Good customer service....long wait though Service department helpful, however it took all day to get problem identified and estimate. Purchased used vehicle 2 weeks prior at Laird Noller and Service department helpful, however it took all day to get problem identified and estimate. Purchased used vehicle 2 weeks prior at Laird Noller and service check was done same day as sale. Also included 30 warranty. Service engine light came on within 10 days and other indicators such as engine noises and RPM jumping around. Service department advised complete tune-up needed. Estimate was upward $700. The dealer offered to deduct the cost of the diagnostic $100. Not happy that tune-up wasn't done prior to sale. I would expect that from a reputable dealer which is why I chose Laird Noller over a private seller or a "corner lot" dealer. More

exceptional customer service Laird Noller Ford has really great employees in the service department. Steve May went above and beyond what I asked to have looked at and made sure I Laird Noller Ford has really great employees in the service department. Steve May went above and beyond what I asked to have looked at and made sure I understood each part of the process. I always feel confident he'll take great care of my car. More

Car service I really appreciated the loaner there was no hassle and they let me keep it until I could get my car great customer service experience I really appreciated the loaner there was no hassle and they let me keep it until I could get my car great customer service experience More

Polite and courteous The service personnel was nice and polite. The rental car was also courteous and polite. The courteous driver was very respectful. I love when I come The service personnel was nice and polite. The rental car was also courteous and polite. The courteous driver was very respectful. I love when I come to Laird Noller ford. More

Helpful,honest did just what I asked. The staff was very helpful in helping keep my old 94 explorer running. I will use them again and recommend them to my friends. Thanks. The staff was very helpful in helping keep my old 94 explorer running. I will use them again and recommend them to my friends. Thanks. More

1st oil change since I purchased my 1st Brand New Ford Focus My appt. was super, my car was left clean & not grimey,it was Free, thats even better!😍Finished in a Very timley manner! Thank you My appt. was super, my car was left clean & not grimey,it was Free, thats even better!😍Finished in a Very timley manner! Thank you More

Fixing my tire Quick and very proffessiobal. Found the nail in my tire and got it fixed right the first time. Very happy with my whole experience. Very satisfied Quick and very proffessiobal. Found the nail in my tire and got it fixed right the first time. Very happy with my whole experience. Very satisfied More

Service was done promptly. I appreciated the quick service. What was done to my car was explained in detail. Rick was very courteous and explained everything they had done. T I appreciated the quick service. What was done to my car was explained in detail. Rick was very courteous and explained everything they had done. Thanks again for the speedy service, that is always what I hope for. More

Satisfied with the final resolution. After numerous visits I was able to get the problem resolved. The power steering would intermittently fail. Power steering assist fault failed message After numerous visits I was able to get the problem resolved. The power steering would intermittently fail. Power steering assist fault failed message was displayed. More