Laird Noller Ford Topeka - Service Center

Laird Noller Ford Topeka responded

We're delighted to hear that you and your husband have had positive experiences with us at Noller Ford! Customer satisfaction is our top priority, and we're glad that we've been able to take good care of you as Ford fans. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you for your loyalty and for choosing Noller Ford!

Laird Noller Ford Topeka responded

We appreciate you sharing your experience with us, and we're sorry to hear that we fell short of meeting your expectations. It's important to us that our customers feel respected and valued throughout their interactions with our dealership. We apologize for any frustration caused by the response you received regarding the trade-in value of your truck. Your feedback regarding the sales agent's approach will be addressed internally to ensure that we provide more transparent and respectful communication in the future. We understand your concerns about safety and reliability, and we respect your decision to explore other options for your next vehicle. We're glad to hear that you found a solution that works for you in getting a rebuilt transmission for your F150. If you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your loyalty as a repeat customer, and we hope to have the opportunity to serve you better in the future. Thank you for your feedback.

Laird Noller Ford Topeka responded

We are truly sorry to hear about your disappointing experience with us. Your feedback is incredibly important, and we're committed to addressing your concerns and improving our service. We take pride in providing excellent communication and customer service, and it's disheartening to hear that we fell short in your case. To ensure that we address your concerns and work towards resolution, we kindly ask you to please contact our management team directly. Your insights will help us understand where we went wrong and how we can improve. We sincerely apologize for any inconvenience you've experienced, and we're dedicated to making things right for you. Please reach out to 785-235-9211 to discuss your experience in detail and to allow us the opportunity to rectify the situation. We value your feedback and hope to have the chance to regain your trust. Thank you for bringing this to our attention, and we look forward to hearing from you.

Laird Noller Ford Topeka responded

Thank you for your feedback, and we're glad to hear you found our service fast and friendly. We understand your concern about the price increase for the oil change. We strive to offer competitive pricing while maintaining the quality service our customers deserve. Your satisfaction is important to us, and we'll take your feedback into consideration as we continuously evaluate our pricing. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your business and hope to continue serving you in the future.

Laird Noller Ford Topeka responded

We're sorry to hear about your experience, and we understand the importance of respectful communication. Your feedback is valuable to us, and we would like to address your concerns directly. Please reach out to our service management team at 785-235-9211 at your earliest convenience to discuss your experience in more detail. We're here to ensure that every customer feels respected and valued. Thank you for bringing this to our attention.

Laird Noller Ford Topeka responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us. Providing excellent service in a timely manner is always our goal, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we're grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again!

Laird Noller Ford Topeka responded

We apologize for any oversight regarding your tire pressure during the inspection. Your feedback is crucial to improving our services. We appreciate you bringing this to our attention, and we take your concerns seriously. Rest assured, we will investigate this matter further and address any issues to ensure a more thorough inspection in the future. If there's anything specific you'd like us to look into or if you have further concerns, please reach out to us directly. We appreciate your understanding and the opportunity to make things right.

Laird Noller Ford Topeka responded

Thank you for sharing your feedback, and we sincerely apologize for the extended repair time and any inconvenience caused. We're committed to addressing and resolving your concerns promptly. To ensure that we can thoroughly investigate and address your specific situation, we kindly ask that you reach out to our Service Manager, Bryan Floyd, directly at 785-235-9211. Bryan is dedicated to resolving customer concerns and will work diligently to address the issues you've raised. We appreciate your patience and the opportunity to make things right. Please do not hesitate to contact Bryan, and we look forward to assisting you in resolving these matters.

Laird Noller Ford Topeka responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced. Our commitment to providing thorough and informed service is of utmost importance, and we regret if we fell short of your expectations. To better understand your specific concerns and address them promptly, we kindly ask you to reach out to our Service Manager, Bryan Floyd, at 785-235-9211. Bryan is eager to discuss your feedback, answer any questions, and work towards a resolution. Your feedback is invaluable to us, and we appreciate the opportunity to make things right. We look forward to the opportunity to address your concerns and regain your confidence. Thank you for your understanding and allowing us the chance to improve.

Laird Noller Ford Topeka responded

Thank you so much for taking the time to share your positive experience! We're delighted to hear that our service department at Laird Noller Ford Topeka consistently meets your expectations, providing accurate, speedy customer service, and excellent car care. We appreciate your trust in us, and we look forward to continuing to provide you with top-notch service. If you ever have any questions or need assistance, don't hesitate to reach out. Safe travels and see you next time!