Laird Noller Ford Topeka - Service Center

Busy, but great My husband and really trust Steve May with our Ford Escapes. Yesterday, I took our 2010 Escape in for an oil change and to fix the driver's door lat My husband and really trust Steve May with our Ford Escapes. Yesterday, I took our 2010 Escape in for an oil change and to fix the driver's door latch. Steve came out to double check the door latch before I left Noller's. I appreciate his attention to detail. He is always friendly and seems to know his regular customers which is saying a lot. Laird Noller's Topeka is a very busy place. (I think they should be thinking about expanding their repair facility at 21st & Topeka.). More

Excellent service and personable I came in to do a routine oil change on my 2017 Ford Focus ST and asked them to check my alignment because I had recently had new all season Goodyear I came in to do a routine oil change on my 2017 Ford Focus ST and asked them to check my alignment because I had recently had new all season Goodyear eagle sport tires installed at a Goodyear service center and they said my right rear wheel was out of alignment due to needing a rear upper control arm adjustment and they couldn’t because they needed a part from the manufacturer. My service rep checked my alignment at no cost to me and reported what exactly I needed to get repaired to fix the out of spec alignment and he was honest with me on high of priority this repair should be. Definitely will continue to go to Laird Noller Ford service center. More

Broken rear seat latch . They fixed it and I was out in less than 30 minutes. I also talk to my finance guy about some clarification on the extended warranty that I bought . They fixed it and I was out in less than 30 minutes. I also talk to my finance guy about some clarification on the extended warranty that I bought. He sat the paperwork that he was working on Aside and answered all my questions More

Professional service much appreciated. I bring my vehicle to Rollie Stallbaumer when it needs anything. He is very knowledgeable and polite, very professional. He makes the visit worth your I bring my vehicle to Rollie Stallbaumer when it needs anything. He is very knowledgeable and polite, very professional. He makes the visit worth your time. Ask for him! More

Ford Service Great service! Very friendly service department always has the vehicle ready on time and the job is completed satisfactorily nice work. Will be back Great service! Very friendly service department always has the vehicle ready on time and the job is completed satisfactorily nice work. Will be back and ready for next time More

Service Had a mix-up in getting the service work done in a timely manner but once the issue was realized the service manager saw that it was taken care of imm Had a mix-up in getting the service work done in a timely manner but once the issue was realized the service manager saw that it was taken care of immediately. He was honest, polite, and made it right. I'll be back. Thanks! More

Low on air Warning lights indicated my tires were low on air. Last time the tire light came on I had a slow leak caused by a nail in the sidewalk. I didn’t want Warning lights indicated my tires were low on air. Last time the tire light came on I had a slow leak caused by a nail in the sidewalk. I didn’t want to be driving on the highway and ending on the side of the road waiting for a tow. Decided to visit the dealership to find out what was going on. No appointment, but they were able fit me in. Went to lunch and when I returned in a hour the vehicle was ready to go. Problem was low tires caused by very cold weather. More

Good customer service....long wait though Service department helpful, however it took all day to get problem identified and estimate. Purchased used vehicle 2 weeks prior at Laird Noller and Service department helpful, however it took all day to get problem identified and estimate. Purchased used vehicle 2 weeks prior at Laird Noller and service check was done same day as sale. Also included 30 warranty. Service engine light came on within 10 days and other indicators such as engine noises and RPM jumping around. Service department advised complete tune-up needed. Estimate was upward $700. The dealer offered to deduct the cost of the diagnostic $100. Not happy that tune-up wasn't done prior to sale. I would expect that from a reputable dealer which is why I chose Laird Noller over a private seller or a "corner lot" dealer. More

exceptional customer service Laird Noller Ford has really great employees in the service department. Steve May went above and beyond what I asked to have looked at and made sure I Laird Noller Ford has really great employees in the service department. Steve May went above and beyond what I asked to have looked at and made sure I understood each part of the process. I always feel confident he'll take great care of my car. More

Car service I really appreciated the loaner there was no hassle and they let me keep it until I could get my car great customer service experience I really appreciated the loaner there was no hassle and they let me keep it until I could get my car great customer service experience More