Laird Noller Ford Topeka - Service Center

Lack of communication The staff is generally nice but they offer very little information at time of service. I always schedule my appointments yet I always have to remind t The staff is generally nice but they offer very little information at time of service. I always schedule my appointments yet I always have to remind them what I am there for. As soon as I tell them my name they should know exactly what they are doing for me that day. Then when I pick up my vehicle I’m basically directed to a cashier to pay but that’s it. No one goes over the paperwork, recommendations for future appointments, etc. Also, i knew there was a recall on my vehicle from a factory mailing but never once on two previous appointments had anyone mentioned the recall to me or reminded me to schedule to have it fixed. There is just a real lack of communication from the service staff. More

Factory Recall Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. More

Was scheduled for recall work at 1:00pm was out at 2:00pm. They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag rep They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag replaced and I was out in less than an hour,thanks to all for the quick service. More

He was very nice and helpful. This person went above and beyond to help me and I am very thankful. They have always been good to me. I am planning on buying my next car from ford. This person went above and beyond to help me and I am very thankful. They have always been good to me. I am planning on buying my next car from ford. More

Quick friendly & trustworthy service! Appreciate the care they give my Ford Escape! Close handy service center. Always willing to go above & beyond. Good coffee & current newspaper & tv Appreciate the care they give my Ford Escape! Close handy service center. Always willing to go above & beyond. Good coffee & current newspaper & tv. Great care. Merry Christmas & happy new year. More

Slow, incomplete and open ended. I arrived, addressed my concerns and questions. Parts department didn’t have definitive answers for me. I was told “we’ll get it taken care of real qu I arrived, addressed my concerns and questions. Parts department didn’t have definitive answers for me. I was told “we’ll get it taken care of real quick.” 1-1/2 hours later I was told my vehicle was ready. Upon retrieval of my vehicle, my tuner was left unplugged, my keypad code wasn’t presented to me and my seat was dirty. It was an overall bad experience. I suppose I’ll search for another Ford dealership within 100 miles even, that will and can provide better service than Laird Noller Ford of Topeka. Service staff was short and rude, parts department seemed uneducated and uninterested. All in all, terrible service. More

Great Always go above and beyond to meet your expectations. I have dealt with many other dealerships but none better than Laird Noller Ford. Thank you. Always go above and beyond to meet your expectations. I have dealt with many other dealerships but none better than Laird Noller Ford. Thank you. More

2019 part They got the part and got me in within 3 days. Made sure I didn't need anything while I waited.The communication was excellent and had free coffee and They got the part and got me in within 3 days. Made sure I didn't need anything while I waited.The communication was excellent and had free coffee and water. More

Helpful Good work. Only concern is communication. Was told they would keep me informed but I had to call and ask how things were proceeding. I got a call t Good work. Only concern is communication. Was told they would keep me informed but I had to call and ask how things were proceeding. I got a call the afternoon that they were done and test driving it. Everyone is friendly, but busy. Just don’t say you are going to call if you are not. Otherwise thanks for the good work! More

Amazing!! I was In Topeka for training and had auto problems. The service department got it fixed the same day even with being short staffed. I really appreciat I was In Topeka for training and had auto problems. The service department got it fixed the same day even with being short staffed. I really appreciate the quickness and the help!! I would recommend them to everyone! More