Laird Noller Ford Topeka - Service Center

Repair to vehicle, parts took too long to come in for a 2018 I found that the person in the service center was rude. They made my wife feel like an inconvenience to the dealership. I understand wanting to he I found that the person in the service center was rude. They made my wife feel like an inconvenience to the dealership. I understand wanting to help, however my wife explained that we only have the one vehicle and that she would wait for our rear wiper to be repaired. His reply (sigh)”it will be at least two hours”. She said that was fine, we live north of town and they didn’t want to shuttle her (completely understood). I do not want anything for free. I just want someone that isn’t trying to push her out the door. As a customer it isn’t fun waiting, but she isn’t a burden because she wants to wait for our only vehicle. She didn’t complain, but the gentleman at the dealership seemed put off by her staying. I am tired of people acting like I owe them something. I bought the car 5 months ago, the sales guy tried to make me feel bad for getting a good deal. The service department gave my wife a hard time. I want to be treated like the CUSTOMER! Not an inconvenience, I spent my hard earned money and all I get is excuses or attitude. We had to follow up for the part for over 1 month. It is inexcusable to take that long to repair a rear windshield wiper. There should also be scheduled appointment times. I am not putting names, I want the culture changed. Sometimes people have bad days. More

Not customer service oriented I did not have a good experience with anyone that I dealt with, it took forever after checking out to get my car. 4 people that were behind me got th I did not have a good experience with anyone that I dealt with, it took forever after checking out to get my car. 4 people that were behind me got there cars and I was just standing there waiting. The estimate I received to fix a little part of my rug was absolutely unreasonable. I felt that I was not getting good service because I was there for a recall. I am looking to purchase a car from my daughter, but rest assured I will not be returning and will not recommend your dealership. More

Great but unexpected expense Got a call stating that my wipers need to be replaced and my terminals needs to be cleaned and I told them that I would do it. But they did it anyway. Got a call stating that my wipers need to be replaced and my terminals needs to be cleaned and I told them that I would do it. But they did it anyway. More

Good service They always above and Beyond while i have problem with my car, they gave him replacement car so i can go back to work on time while they working on my They always above and Beyond while i have problem with my car, they gave him replacement car so i can go back to work on time while they working on my car More

Polite, friendly, and knowledgeable. Friendly people who did a good job changing my airbag. They worked with my schedule and kept me updated. They called me back promptly to answer questi Friendly people who did a good job changing my airbag. They worked with my schedule and kept me updated. They called me back promptly to answer questions. More

Great service guys The service guys are helpful and very nice, they take their time to answer questions and we leave feeling comfortable with the work they’ve done The service guys are helpful and very nice, they take their time to answer questions and we leave feeling comfortable with the work they’ve done More

Excellent Service Writer My Service Writer went way beyond the usual in assisting me in having my extended warranty cover my needed repair. Service like this is why I come bac My Service Writer went way beyond the usual in assisting me in having my extended warranty cover my needed repair. Service like this is why I come back. More

Great service My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me wi My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me with great respect! Thank you, Roland! More

Rick saved me a trip. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. More

Paint & Interior Protection Treatment Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was don Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was done in a timely manner and the vehicle looks great. They also provided a loaner for us to use while the vehicle was being treated. More