Laird Noller Ford Topeka - Service Center

Slow unfriendly service. I had to call to see if the parts came in. Even after being told they would let me know. Service department seemed overwhelmed. I was there for warra I had to call to see if the parts came in. Even after being told they would let me know. Service department seemed overwhelmed. I was there for warranty work. No real explanation of what was fixed. More

rattle in sliding door/service They were very fast and efficient. Only had our van a day. Called and let us know what was going on and when it was done They were very fast and efficient. Only had our van a day. Called and let us know what was going on and when it was done More

Always A+ Always have a great experience with Roland in service and great interaction with the sales team. It's hard to go anywhere else because things get hand Always have a great experience with Roland in service and great interaction with the sales team. It's hard to go anywhere else because things get handled there for me every time. Thanks a million More

Maybe They were very nice. I am trying to write this though being frustrated. I went in to have a recall checked/fixed and to receive a free oil change (fi They were very nice. I am trying to write this though being frustrated. I went in to have a recall checked/fixed and to receive a free oil change (first one is on them). I was informed that I would have to wait to get my locks fixed. Ok, I understand. They gave me my free oil change. Thank you. Where I have caution is the fact that I was at 19,000 miles on a diesel truck. I needed to change my fuel filters and change my air filter. Nothing was discussed with me. There was no “hey, in 1000 miles you need this....”. Nothing. This is preventative maintence. This is coming from the same dealer that told me “this is your first diesel truck, you need to keep up with the extra cost and maintence”. I just felt like I was a number and there was no individual atentcion to my vehicle. The people are very nice. Everybody smiled and seem to enjoy their jobs. Just very busy. Side note: I own a Buick also. Every time I went in for service they detailed my SUV. You will not get that here. More

Good customer service The appt was easily made and Scott answer a few questions I had. The entire service was great. Scott even got down on the ground to check for a senso The appt was easily made and Scott answer a few questions I had. The entire service was great. Scott even got down on the ground to check for a sensor I thought I had. But this escape did not come with it. More

A very good experience. My experience at Laird Noller Service Center is Topeka was great. Staff were friendly and I was in and out of the dealership in an hour. An oil chan My experience at Laird Noller Service Center is Topeka was great. Staff were friendly and I was in and out of the dealership in an hour. An oil change was scheduled. Staff checked tires and fluids on our car and was told all looks great. Thank you. More

Mistakes were made but they were corrected without charge Overall I have had always had a great experience with this dealer's service. In this case I had to return to the dealer because after the Recall Servi Overall I have had always had a great experience with this dealer's service. In this case I had to return to the dealer because after the Recall Service was completed the driver window would no longer roll down. They corrected the problem and aside from the time and extra trip I was satisfied. More

Unsatisfied Customer Service! Scheduled maintenance on recall item took two days. Day one 10hrs no work was done that inconvenient me for day two. Disappointed in Professional serv Scheduled maintenance on recall item took two days. Day one 10hrs no work was done that inconvenient me for day two. Disappointed in Professional service More

Friendly service Friendly staff was a little disappointed had a low tire light on and even though I did not bring it in for that I thought they would have aired up my Friendly staff was a little disappointed had a low tire light on and even though I did not bring it in for that I thought they would have aired up my tire and when they drove my car in to me they had on the AC to defrost my windows it was 27 degrees outside More

Good service and a long wait I just had the oil changed and fluids topped off and it took 2 hours and 20 minutes with an appointment. Service was good and I am satisfied with the I just had the oil changed and fluids topped off and it took 2 hours and 20 minutes with an appointment. Service was good and I am satisfied with the overall work, but there’s no reason it should take that long for a job that was bid at 1 hour and that had no complications. More