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Laird Noller Ford Topeka - Service Center
Topeka, KS
401 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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401 Reviews of Laird Noller Ford Topeka - Service Center
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August 31, 2024
Always very helpful and friendly. Great at explaining what the cars problem is. Having the pickup and delivery service is a big plus. Great at explaining what the cars problem is. Having the pickup and delivery service is a big plus. More
by Candy
July 27, 2024
I have returned to the Topeka area recently and have used Laird Noller Ford while growing up. They are trying to get everyone going in the same direction as far as what is Expected of Them. Bryon the Servic Laird Noller Ford while growing up. They are trying to get everyone going in the same direction as far as what is Expected of Them. Bryon the Service Manager and I spoke about my experience, concern and what they were Falling Short on. We ended our service visit feeling better about the Dealership.! Bryon understands my concerns, acted Very Professionally and returned a call with me the next day as he promised. More
by ColtDreams
Employees Worked With
Bryon, Paige and Renae
June 08, 2024
Not pleased with changes especially in the service department staff changes or with incorrect estimate that was texted to me and the service writer didnt realize it. . Ask why the text instead of cal department staff changes or with incorrect estimate that was texted to me and the service writer didnt realize it. . Ask why the text instead of calling?. He said they are to busy to call now so they text now. Service writer did not know the estimate was incorrect until I told him on the phone. Also had a engine diagnostic check on the estimate. It was corrected but this new staff is not paying attention to detail. The personal service that the service department had is now gone. Also trying to up sell warranties to customers as they bring their vehicle to be serviced. The cost for the "The Works" is ridiculous now at least for my F150. In November it was $61. Today was $110 plus they are adding a shop supplies fee to every invoice of $28!! What shop supplies we are paying for? I am glad my extended warranty took care of it oil change and rotating tores. I have bern doing business with Laird Noller Ford Topeka for 40 years. The personal care and touch the Topeka Ave shop used to have is now gone. You can plainly see it's all dollar signs now. To me, the way the new service mtires. responds and talked to me is very condescending. Not true meaning it what he was saying. Sounded like a scripted fake comments. He is no Steve. As for my service writer, mo comment. If this is the new business model for Laird Noller Ford, I am done and no longer do business with them xxxx looking ahead at this survey, you do not even have the correct staff listed for the service staff!!!!! More
by Jayhawks41
Employees Worked With
Service Manager did not give his name, Oscar Pardo
May 31, 2024
I made my appointment for an oil change on the phone. It was a call center that I had trouble understanding. NOT directly with the dealership. Then I arrived a half an hour early and was told that it wou It was a call center that I had trouble understanding. NOT directly with the dealership. Then I arrived a half an hour early and was told that it would be an hour and a half. Two hours later I got my truck back. Oil on the door and on my console, cleaned it off myself. Next oil change I will drive an hour to Emporia and talk to the Dealership and get in and out in an hour or less. More
by sullyman1960
Employees Worked With
Oscar
May 24, 2024
Repair made quickly. They work around my schedule. The cost of repair was very reasonable. I explained my problem. I was able to bring my car in to have the repair done w They work around my schedule. The cost of repair was very reasonable. I explained my problem. I was able to bring my car in to have the repair done without having to first make a diagnostic appointment that the local repair shops wanted. More
by jameshgill
Employees Worked With
Joaquin Figueroa / 6818 (five stars)
May 07, 2024
My husband and I have always been Ford fans and Noller Ford takes good care of us Ford takes good care of us More
by wandawilhite38b
March 29, 2024
I chose to take my vehicle elsewhere to be worked on. My service person was great to work with although he could only offer me a $7,000 repair ( a new transmission) which was not feasible as it would lik My service person was great to work with although he could only offer me a $7,000 repair ( a new transmission) which was not feasible as it would likely cost more than my 2007 F150 was worth. I was not as pleased with the sales agent who replied to my inquiry about what the dealership would give me for the truck as is. The answer was they would not buy it unless I traded it in for another vehicle in which case they would give me only $2,000. I felt disrespected when I said my top dollar for a new to me used was $20K and the agent pushed several vehicles above $20,000. Five out of my last six vehicles were all Fords purchased through your dealership. However, now I need an SUV and Ford SUV’s do not do well in Consumer Reports on either safety records or reliability which are my two biggest considerations. I am getting a rebuilt transmission for less than $3,000 which will enable me to drive my F150 until I locate the right used SUV for me and then sell the F150 for a fair price. More
by Mojoks
Employees Worked With
Caleb
March 24, 2024
Fast and friendly service. Price increases for oil change were significant. $105 oil change may out way good service value. Price increases for oil change were significant. $105 oil change may out way good service value. More
by Promo
Employees Worked With
