Laird Noller Ford Topeka - Service Center

Kinda sucky. Was quoted $300 from my dealer when I bought the car for auto start. Got charged $750. Was told it would work with the app. Once I asked again after t Was quoted $300 from my dealer when I bought the car for auto start. Got charged $750. Was told it would work with the app. Once I asked again after the service he said I don’t know. Got hung up on. Hasn’t even been working very well. When I found out it was going to take longer than expected I needed a loaner vehicle. Was told by my service rep they didn’t have any. called back for the service manager was able to get one. Asked the loaner representative how many they had. They had three at the time. While in the loaner vehicle my service rep called back and said they still didn’t have any. not really sure what was going on but it was a huge head ache. Would have definitely gone somewhere else if I could do it over again.... More

Transmission Trouble in Topeka Our university tennis team was traveling to Topeka to play Washburn University. On the way we started having transmission issues but the van was stil Our university tennis team was traveling to Topeka to play Washburn University. On the way we started having transmission issues but the van was still drivable. On the way, we contacted Laird service department and they were able to work us into their schedule while our team played. They were able to diagnose the issue, contact the University to confirm what needed to be done and had the van ready by the time we needed to get back on the road. They even sent their courtesy van to pick me up when the van was ready. They service was the best and I would highly recommend them to other Ford owners! More

👍 Great Service Waiting period wasn't that long and every one is always friendly. This makes our fifth new vehicle we have bought from this Ford dealership Waiting period wasn't that long and every one is always friendly. This makes our fifth new vehicle we have bought from this Ford dealership More

Rollie is alway the best to work with Rollie is always honest and upfront with us. That’s what keeps us coming back. He never try to have us do something that we don’t need. Rollie is always honest and upfront with us. That’s what keeps us coming back. He never try to have us do something that we don’t need. More

'13 Mustang Repair Rick VanDonge is wonderful. He was very customer-oriented when he did our air-bag replacement. Please thank him for a job well done. Thank y Rick VanDonge is wonderful. He was very customer-oriented when he did our air-bag replacement. Please thank him for a job well done. Thank you, Rod Lasswell. More

Great customer service , couldn't have asked for better sevice. They were able to get my car back in the road in no time. Thank you! , couldn't have asked for better sevice. They were able to get my car back in the road in no time. Thank you! More

Great service department The entire organization has been great to work with. Very knowledgeable on every aspect. I would be pleased to recommend Laird Noller to anyone that I The entire organization has been great to work with. Very knowledgeable on every aspect. I would be pleased to recommend Laird Noller to anyone that I am affiliated with. More

Drove to Laird Noller Topeka from Manhattan for Service Had a GREAT sales experience with Cordaryl Banks at Laird Noller Topeka. He is a man of his word that took care of us even after the sale - many sale Had a GREAT sales experience with Cordaryl Banks at Laird Noller Topeka. He is a man of his word that took care of us even after the sale - many salesman say they will, and he did. I ended up having an unsafe brake condition on a different vehicle that my child drives and lacked confidence in other dealerships, but based on the positive sales experience I had with Cordaryl Banks, I reached out to the Laird Noller Topeka Service Department. Rick VanDonge is my new “go to” guy for Service on all of my cars. After speaking to Rick I felt that he had shared understanding of my concerns, so I drove from Manhattan to Topeka and put my trust in Rick and his Service team. Rick understood how IMPORTANT it is to a parent to know their child’s car is SAFE and he had Samuel Nutt diagnose the issue. Samuel was thorough and diagnosed the problem perfectly and then coordinated with Rick on the parts, Rick kept me updated throughout the service, got it fixed, and made me feel confident that my that Laird Noller CARED about my family and our automotive concerns. I would recommend the Laird Noller team in Topeka to everyone and encourage customers to seek out the team members that I’ve named. They won’t disappoint you and it’s worth the drive. Thanks for reading my review. It won’t happen, but if you’re disappointed by anything you can ask for Aaron Rowe and he’ll make sure you’re taken care of. I introduced myself because Aaron needed to hear the positive feedback that I wanted to share about the dealership. More