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Laird Noller Ford Topeka - Service Center

Topeka, KS

3.6
405 Reviews

405 Reviews of Laird Noller Ford Topeka - Service Center

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April 30, 2019

Service department is great The service department is great. I have been taking all my vehicles here for over 15 years. They have always been great to work with and they always k More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Stallbaumer
May 01, 2019 -

Laird Noller Ford Topeka responded

We are honored to have earned your business for over 15 years! Safety & customer service are always top priority.

April 29, 2019

Below Good weren’t too friendly and not really to helpful. car had problems more than oil change and did not really care. Fixed my tire and didn’t even put air b More

by pmedina123203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Alvarez-Mora
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We sincerely apologize about your experience and are here to help. Your safety is our main concern. Please call our Service Manager to address: 785-235-9211.

April 29, 2019

Usually really good but had an issue this time Took my car in for oil change/tire rotation/general maintenance two days before a road trip to Chicago. Half way there, something was dragging under t More

by brandieataylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hanna
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We are sorry to hear about this experience, thank you for the feedback. We are always looking to improve and have addressed with our team. Do not hesitate to call our Service Manager to discuss any other concerns - 785-235-9211.

April 26, 2019

Great service experience Quality service experience. Everyone was friendly and outgoing, with the exception of the cashier . She was not too friendly. Service was performed as More

by sjppapps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hanna
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We truly appreciate the feedback, and thank you for your business!

April 26, 2019

Question answered Brought the truck in for PCM connection issue was told PCM is bad and needs replaced. I was given a price quote I picked up vehicle and need to decide More

by Ericksd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember employees name
Apr 29, 2019 -

Laird Noller Ford Topeka responded

We appreciate the honest review. Do not hesitate to let us know how we can earn 5-stars on your next visit.

April 25, 2019

Total Service The Service Department is top notch. Also the Parts department. These men know their jobs are are essential to this business. I am a Ford man and a More

by Edgarpoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Sweany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Williams, Jeff Lange, Bryan George, Greg Hanna
Apr 29, 2019 -

Laird Noller Ford Topeka responded

Thank you for having trust and confidence in Laird Noller!

April 25, 2019

2009 Mercury Mariner A couple of years ago, I had an estimate for to have a part of my brake system replaced. Goodyear quoted me around $2600. I then called Laird Noller More

by fatladiestravel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
Apr 29, 2019 -

Laird Noller Ford Topeka responded

Thank you for sharing your positive experience with us! We also have oil change punch cards where you can Buy 4 Get 1 Free.

April 22, 2019

Emission system light on and suspension problems Ford paid for a rental car while my car was being repaired. It eases stress and anxiety for both the repairs as well as being able to carry on with no More

by OINKRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Watson
Apr 23, 2019 -

Laird Noller Ford Topeka responded

We are always happy to accommodate when things like this come up. Thank you for trusting Laird Noller.

April 22, 2019

They have my TRUST Never trusted dealerships shops before, but this ones workers are honest, answer all my questions(no matter how stupid), and always do a class A job. More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Watson, Greg Hanna, Rick Vandonge
Apr 23, 2019 -

Laird Noller Ford Topeka responded

Thank you for the 5-star review. We take great pride in our honest and trustworthy employees.

April 22, 2019

2013 EXPLORER SAGA Greg Hanna did a get job getting my car checked in for service. He gave me an estimate on the bill that was within about $2.00 of the actual bill. Gre More

by Explorer owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hanna
Apr 23, 2019 -

Laird Noller Ford Topeka responded

Our team takes pride in the work they do - thank you for having confidence in us!

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