Laird Noller Ford Topeka - Service Center

Steve M. Was Rude Approaching 30 days to repair timing chain issues under warranty, and mechanic wanted to install an engine code monitor in the vehicle so advised them Approaching 30 days to repair timing chain issues under warranty, and mechanic wanted to install an engine code monitor in the vehicle so advised them sounds like a good idea. Went in to pick up vehicle and Steve M. started to lecture me on the $2500 cost of the device and essentially rudely advised me that I better take care of it because it’s an expensive piece of electronics. Also advised me that he has been at this dealership for 17 years and the service advisor who was working for me has only been with the dealership for 6 years. Not only did he act like a jerk to me, his years of service comment seemed to be an attack on my service advisor’s knowledge. More

Friendly and professional Everyone is very friendly. They listen to my concerns and explain what needs to be done. They do a very good job very through without any unnecessary Everyone is very friendly. They listen to my concerns and explain what needs to be done. They do a very good job very through without any unnecessary charges More

great customer service Always get the service time that works out for me. I'm greeted kindly and the work is done correct and in a timely fashion Always get the service time that works out for me. I'm greeted kindly and the work is done correct and in a timely fashion More

Excellent Service Very professional and thorough. Keep my F-450 in top shape! Rick in the service department always explains needed service, what needs doing now and w Very professional and thorough. Keep my F-450 in top shape! Rick in the service department always explains needed service, what needs doing now and what can wait until the next visit. More

The works and alignment Had an alignment done and now have suspension noise that I've never had previously. They looked at it and said it's due to aftermarket parts. Had an alignment done and now have suspension noise that I've never had previously. They looked at it and said it's due to aftermarket parts. More

Recall Was great at setting up appointment and making sure the work was done. Also helpful in ride back home and pick up to pick up truck. Was great at setting up appointment and making sure the work was done. Also helpful in ride back home and pick up to pick up truck. More

Great customer service Found the problem and fixed it.freindly service.got a loaner car and that was so helpful and easy service. It beats renting a car. Thank u for ur serv Found the problem and fixed it.freindly service.got a loaner car and that was so helpful and easy service. It beats renting a car. Thank u for ur service. More

5000 mile service and ReCall My service writer Roland knew what needed to be done.I went home this was 10:00 AM that afternoon he called me. My truck was ready for pickup. He arra My service writer Roland knew what needed to be done.I went home this was 10:00 AM that afternoon he called me. My truck was ready for pickup. He arranged transportation and I picked up my truck. 100 on the chart of Great service!!! More

Oil change Good service, great people, Rick is always friendly and knowledgable and makes sure you understand what is being done to your vehicle. Customer waitin Good service, great people, Rick is always friendly and knowledgable and makes sure you understand what is being done to your vehicle. Customer waiting area is always neat and clean More

4/27/2019 Overall great service. They came out to update. It was quick but one thing they forgot to switch out my sticker for when my next oil change is. Other Overall great service. They came out to update. It was quick but one thing they forgot to switch out my sticker for when my next oil change is. Other then that I am always pleased with Ford. More