Laird Noller Ford Topeka - Service Center

Satisfied Friendly service & a clean service bays. Coffee & water in the waiting area. These people are always a pleasure to do business with. Would definitely Friendly service & a clean service bays. Coffee & water in the waiting area. These people are always a pleasure to do business with. Would definitely recommend them More

Too focused on selling new tires I scheduled my appointment easily online for an oil change. After I dropped the car off I got a call that all four tires needed to be replaced and was I scheduled my appointment easily online for an oil change. After I dropped the car off I got a call that all four tires needed to be replaced and was quoted a price. He stated that all four tires were bad; I just had a new tire placed on the rear so I questioned him about all the tires being bad. He then went on to say that he only inspected the front two tires and condemned all of them based on the front two; very frustrating to not have all tires inspected before being called. I agreed to have three tires replaced. Later that day I got a call that my car would be ready to be picked up at a certain time; I showed up and was told I needed to wait an additional 15 to 20 minutes because they forgot to change my oil, the reason I was there in the first place. I felt he was completely focused on selling me four new tires, that I didn't need, than to actually provide a good service. More

3 trips and 3 ok experiences They do a good job of keeping you informed through texts or phone calls. The problems I've had are them not liking it when you ask questions and the They do a good job of keeping you informed through texts or phone calls. The problems I've had are them not liking it when you ask questions and the suggested repairs (diagnosis) changed once they realized the vehicle was under a Ford extended warranty... I understand they probably deal with folks that rudely try to tell them how to do their job, but that doesn't excuse intolerance to discussing possible fixes with a customer. Based on my experience I'll be finding another dealer to work while under warranty. More

Easy to schedule no problem It was very easy to schedule the appointment online and I was received in a timely manner got a got a ride back to my work I have notified when the wo It was very easy to schedule the appointment online and I was received in a timely manner got a got a ride back to my work I have notified when the work was completed and picked up for delivery back to the dealership without any issues work was done as expected good value for the cost More

Great Service as expected- quick and convenient. Very busy with other customers waiting on vehicle service. Understand the wait time - with first come fir Service as expected- quick and convenient. Very busy with other customers waiting on vehicle service. Understand the wait time - with first come first serve - however spending 2 hours - waiting on a simple oil/filter change and tire rotation is getting borderline - too long. More

Great service Service was excellent, focused on what was needed, completed in a timely fashion while I waited in comfortable and convenient setting. I Recommend wit Service was excellent, focused on what was needed, completed in a timely fashion while I waited in comfortable and convenient setting. I Recommend without reservation. More

Always get amazing service and support I showed up on Saturday for oil change without appointment. Even though the schedule was full the guys worked me in and took care of my truck. I showed up on Saturday for oil change without appointment. Even though the schedule was full the guys worked me in and took care of my truck. More

Great Service People at Laird Noller fixed my truck after I had unfortunately hit a deer at 65 mph. The truck works perfectly and looks great too. People at Laird Noller fixed my truck after I had unfortunately hit a deer at 65 mph. The truck works perfectly and looks great too. More

FANTASTIC Jason in the Service Dept. did Everything in his power to get our Lincoln fixed the way it needed to be He went out of his way to accommodate our cra Jason in the Service Dept. did Everything in his power to get our Lincoln fixed the way it needed to be He went out of his way to accommodate our crazy schedule. Everything was fixed properly and you would never know so much work was done to it Please credit tech Van Eisenhut Who did most of the repairs Blake Hamilton did one it says. They both were super clean. More

Oil change and Tire rotation Steve May in the service center was amazing! Great person and easy to deal with. Kept me informed and was very transparent with the whole experience. Steve May in the service center was amazing! Great person and easy to deal with. Kept me informed and was very transparent with the whole experience. I trust and would highly recommend Steve to anyone needing service work done at Lair Noller Ford. More