Laird Noller Ford Topeka - Service Center

Maintenance done during appointment in a timely manner. A lot of persons working in the service dept. but all willing to assist. A lot of persons working in the service dept. but all willing to assist. More

Derek Snyder was the best service person I have ever dealt with in my life. He makes you feel like a priority and makes things happen in a timely manner. In my opinion, he should be a management positio dealt with in my life. He makes you feel like a priority and makes things happen in a timely manner. In my opinion, he should be a management position. He keeps me in the loop of what is going on with my truck. Others have said they would return my calls, and never have. Thanks to Derek, I am a happy customer More

Very knowledgeable, nice staff. Truck no longer leaks and Bryan was very considerate in explaining the timeline of repairs especially with the holiday. Truck no longer leaks and Bryan was very considerate in explaining the timeline of repairs especially with the holiday. More

Great experience, everyone was nice and Sloane was very helpful. Highly recommend looking here for a vehicle helpful. Highly recommend looking here for a vehicle More

Sloane was very patient and caring towards our time and helped us out immensely!! Highly recommend!!! helped us out immensely!! Highly recommend!!! More

Nathan was the service attendant and was unpleasant almost from hello. Usually takes hour to hour and 15 minutes to do the service on my vehicle. I arrived at 9:30 and at 11:20 I went to check on it an almost from hello. Usually takes hour to hour and 15 minutes to do the service on my vehicle. I arrived at 9:30 and at 11:20 I went to check on it and didn’t see it in the garage, Nathan had gone to lunch so someone else looked into it for me. When they brought the car up the paper showed that the cabin filter was at critical of needing replaced. I ask if it had and they said they would have hand to ask me for authorization. I ask why no one asked because I would have had it done to save another trip into the shop. The guys that helped find my vehicle and visit with me were pleasant and professional. I have made a note to be sure to not have Nathan assigned to me in the future. This was my 3rd new Edge I purchased from you and never had any issues in the past. More

Worst experience ever charged me two hundred fifty three dollars for something I already knew service was horrible three dollars for something I already knew service was horrible More

Went in knowing the issue I had and ended up paying $207 for a diagnosis telling me I needed a wheel bearing for $1100 turned out to be a vacuum line. for a diagnosis telling me I needed a wheel bearing for $1100 turned out to be a vacuum line. More

I needed a driver side seat motor replaced. I told them exactly what was wrong and I just needed the part ordered and installed. They said they needed to charge me $170 diagnostic fee before te I told them exactly what was wrong and I just needed the part ordered and installed. They said they needed to charge me $170 diagnostic fee before telling me the total cost. I explained I knew exactly what was wrong and just needed it repaired. A year ago the diagnostic fee was under $100. Not worth it. Going to Manhattan. More