Laird Noller Ford Topeka

The works I made my appointment online and was to have a check up special that I didn’t see any paperceork on it. Were the service writers aware of it? I made my appointment online and was to have a check up special that I didn’t see any paperceork on it. Were the service writers aware of it? More

Great Experience Stephanie at Ford was very helpful and it was a pleasure doing business with her. She's very professional and goes out of her way to help with all of Stephanie at Ford was very helpful and it was a pleasure doing business with her. She's very professional and goes out of her way to help with all of your needs. Thanks so much, looking forward to doing business with you again in the future 😀 More

Awesomeness personified!! I want to thank the sales and finance staff at Laird Noller Ford in Topeka for helping .me get into a great pre-owned truck. I especially want to reco I want to thank the sales and finance staff at Laird Noller Ford in Topeka for helping .me get into a great pre-owned truck. I especially want to recognize Stephanie Ross for going "above and beyond the call of duty" to help me in a difficult situation to find the right vehicle at the right price for me. She listened to my situation, listened to my needs and actually worked on her day off to help expedite the entire process. Her professionalism, attention to detail, and true compassion were truly refreshing and much appreciated! Thank you, Stephanie, for making the process actually enjoyable. More

New Tire I’m happy that have at lease one of my tires has hazard road warranty. But I was disappointed when we bought the car they offered hazard road warran I’m happy that have at lease one of my tires has hazard road warranty. But I was disappointed when we bought the car they offered hazard road warranty on all the tires. We would but it in with our extended car warranty. More

Excellent Very friendly and out going sales people. Answers any questions that you have and will find the answer. Very considerate and understanding. Would re Very friendly and out going sales people. Answers any questions that you have and will find the answer. Very considerate and understanding. Would recommend and use this company again More

No pressure I didn't feel heavily pressured to buy, and not a lot of endless haggling, I gave them a firm number to hit.... they hit it and I bought the truck! I didn't feel heavily pressured to buy, and not a lot of endless haggling, I gave them a firm number to hit.... they hit it and I bought the truck! More

Engine cover I went in to ask about replacing a damaged engine cover on my Ford. Had a call the next morning that the new part had arrived and I had it installed j I went in to ask about replacing a damaged engine cover on my Ford. Had a call the next morning that the new part had arrived and I had it installed just a few hours later that same day. Experience went very well. More

Top notch service I get scheduled for service quickly. I have options to leave or stay. I trust the service team to do the right things for my car. I trust them to have I get scheduled for service quickly. I have options to leave or stay. I trust the service team to do the right things for my car. I trust them to have reasonable fees and wait times. More

The low beam head lights were miss aleigned. I purchased the used 2018 Escape on 8-11-18 from Laird Noller. The low beam head lights were miss aligned, left was fine the right was low. On 1-2-19 I purchased the used 2018 Escape on 8-11-18 from Laird Noller. The low beam head lights were miss aligned, left was fine the right was low. On 1-2-19 @9AM I took the car in to have the right head light adjusted. Someone came and got me in the lobby of the dealership and said it was ready. The next morning my wife went to pick up our grandson in the morning before daylight. She told me several cars flashed their high beam head lights for her to lower hers. They always were on low. I drove and we took him home in the evening after dark and several cars flashed their high beam head lights at me. They always were on low beam. On 1-4-19 I took the car back and was told that Roland Stallbaumer was the service advisor that I had delt with on the 2nd. He said there were 2 mechanics that were trained to adjust headlights. I said to take it to the other mechanic that hadn't worked on it before. Roland said he stayed with the car during service and said they lowered both headlights 3" which helped. I was in just after I purchased the car to see how to adjust the head lights. 2 service advisors looked at it but didn't know how to do it. I assumed they would ask the service tech that is trained how it's done. But they told me to go Google it. Roland told me how it was done. Roland gave me a glimmer of hope after the car was misrepresented to me when I purchased the car. More

Routine Maintenance The staff and service are EXCELLENT! We have worked with this Service department for approximately 10 years now and will continue to recommend them to The staff and service are EXCELLENT! We have worked with this Service department for approximately 10 years now and will continue to recommend them to others. We LOVE our Explorer!! More