Laird Noller Ford Topeka

Laird Noller Ford Topeka responded

Thank you for your continued loyalty and for sharing your valuable feedback with us. We deeply appreciate your trust in choosing Laird Noller for your vehicle needs over the last 40 years. We're thrilled to hear that you find our staff and service to be consistently top-notch. Your satisfaction means the world to us. However, we understand your concerns regarding the trade-in valuation, and we apologize if you felt undervalued. We value your well-kept, Ford-serviced cars, and your loyalty is immensely important to us. We would love the opportunity to discuss your trade-in experience further and work towards a resolution that meets your expectations. Please feel free to reach out to our team, and we'll be more than happy to address any concerns. We use many different sources to value trades. Once again, thank you for being a valued member of the Laird Noller family. We look forward to continuing to serve you for many more years to come.

Laird Noller Ford Topeka responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced. Our commitment to providing thorough and informed service is of utmost importance, and we regret if we fell short of your expectations. To better understand your specific concerns and address them promptly, we kindly ask you to reach out to our Service Manager, Bryan Floyd, at 785-235-9211. Bryan is eager to discuss your feedback, answer any questions, and work towards a resolution. Your feedback is invaluable to us, and we appreciate the opportunity to make things right. We look forward to the opportunity to address your concerns and regain your confidence. Thank you for your understanding and allowing us the chance to improve.

Laird Noller Ford Topeka responded

Thank you so much for taking the time to share your positive experience with Cedric Bryant at our dealership! We're thrilled to hear that Cedric provided you with excellent service and addressed all your inquiries with honesty and transparency. It's our goal to ensure that our customers have a seamless and enjoyable car-buying experience, and feedback like yours reaffirms that we are on the right track. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Laird Noller Ford Topeka responded

Thank you for taking the time to share your feedback! We appreciate your kind words about our polite team. Regarding the payment options, we are sometimes able to cut more discounts for financing. Often there are discounts or rebates tied to financing. We understand it can be confusing and frustrating, however, every guest is unique and we're happy to discuss any other questions or concerns. We're grateful for your business and look forward to continuing to serve you.

Laird Noller Ford Topeka responded

Dear BEELMANBRAD, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you felt no pressure, found the sale process easy, and appreciated the availability of products. Our team takes pride in providing a polite and customer-centric approach. We're delighted to have earned your trust, and we would be more than happy to assist you again whenever you decide to shop with us. If there's anything specific you enjoyed about your visit or if there are areas where we can further improve, please feel free to let us know. Looking forward to serving you again in the future, and thank you for choosing us!

Laird Noller Ford Topeka responded

Thank you for taking the time to share your positive experience with Joaquin and our team at Laird Noller. We're thrilled to hear that Joaquin provided excellent service and communicated effectively throughout the process. It's great to know that the new starter, front brakes, tires, and oil change have your truck running smoothly. We appreciate your trust in us as your Ford dealership. Offering convenient drop-off and pick-up services is just one way we aim to make your experience hassle-free. Should you have any more automotive needs or questions, feel free to reach out. Thank you for choosing Laird Noller, and we look forward to serving you again in the future.

Laird Noller Ford Topeka responded

Thank you for taking the time to share your positive experience with Barry at Laird Noller! We're thrilled to hear that Barry provided excellent service with honesty and a low-pressure approach. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation, and we look forward to serving you again!

Laird Noller Ford Topeka responded

Thank you for sharing your positive experience with Gene! We're thrilled to hear that he went above and beyond to help your granddaughter find a very nice vehicle, and we're delighted to know that she's happy with her purchase. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you and your family in the future. Safe travels, and congratulations to your granddaughter on her new vehicle!

Laird Noller Ford Topeka responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your overall experience with our team over the past two days was exceptional from start to finish. It's always our goal to meet and exceed the high standards associated with the Ford brand, and we're delighted that our team's character and humor resonated with you. As a Ford enthusiast, we truly appreciate your loyalty and are glad we could make your experience enjoyable. If there's anything specific that stood out to you or any suggestions you have for us to make future experiences even better, we'd love to hear them. Once again, thank you for choosing us, and we look forward to serving you again in the future. Safe travels in your Ford!

Laird Noller Ford Topeka responded

Thank you so much for taking the time to share your positive experience with Brian Norton at Laird Noller Ford in Topeka. We're delighted to hear that Brian made your car-buying process easy and was extremely helpful throughout. Your recommendation means a lot to us, and we appreciate your trust in both Brian and our dealership. If you or anyone you know is in need of a vehicle in the future, we would be honored to assist them. Our team is committed to providing excellent service, and it's gratifying to know that we met your expectations. We look forward to the opportunity to serve you again and appreciate your recommendation.