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Laird Noller Ford Topeka

Topeka, KS

4.7
1,020 Reviews
Laird Noller Ford has over 150 years of experience in servicing your vehicle. We take great pride in what we do.
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2245 SW Topeka Blvd

Topeka, KS

66611

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Showing 1,020 reviews

October 16, 2024

Worst experience ever charged me two hundred fifty three dollars for something I already knew service was horrible More

by ra321309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Someone didn't even know how to greet
Oct 16, 2024 -

Laird Noller Ford Topeka responded

We are sorry to hear you had this experience. If we can assist further please reach out to me directly at amancuso@lairdnoller.com My name is Angela.

October 12, 2024

Went in knowing the issue I had and ended up paying $207 for a diagnosis telling me I needed a wheel bearing for $1100 turned out to be a vacuum line. More

by Logan.noe96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Trevitt
Oct 16, 2024 -

Laird Noller Ford Topeka responded

We are sorry to hear about your negative experience if we can be of further assistance please let us know. You can reach out to me directly at amancuso@lairdnoller.com. My name is Angela

October 02, 2024

I needed a driver side seat motor replaced. I told them exactly what was wrong and I just needed the part ordered and installed. They said they needed to charge me $170 diagnostic fee before te More

by SK74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Laird Noller Ford Topeka responded

We are sorry to hear about your experience. We assure you that we strive to have competitive prices and price transparency. Please reach out to me directly at amancuso@lairdnoller.com if you would like to try and resolve this issue. My name is Angela.

Oct 07, 2024 -

Laird Noller Ford Topeka responded

My service manager would really like to speak with you to address your issue. Because you did not leave your name, we have no way of reaching out however if you can please email me more about your experience I will get it in front of my leadership team and do our best to resolve your issues. Thank You. Angela- amancuso@lairdnoller.com

October 01, 2024

Took my car for the fan staying on- they pulled the codes delete the codes charged me 218$ and told me my car was good next day samething happen! So instead of fixing the codes they just deleted them! More

by jamiemt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will
Oct 02, 2024 -

Laird Noller Ford Topeka responded

We strive for honesty and dependability. Please contact me directly to further discuss your issue at amancuso@lairdnoller.com My name is Angela.

September 26, 2024

They were able to get our car evaluated in about an hour when we were coming in off the highway without an appointment. More

by mike_burnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Laird Noller Ford Topeka responded

Thanks for taking the time to leave such a kind review. We are glad we were able to get you in and out so quickly.

September 25, 2024

Caleb was very friendly and knowledgeable, and he was very good about keeping me informed and updated/ More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Oct 02, 2024 -

Laird Noller Ford Topeka responded

Thanks so much for the kind words and we look forward to working with you in the future.

September 16, 2024

Evelyn Akins was awesome. I will forever be a loyal laird noller customer. Leaving eith a new edge today. More

by chelsdgoodson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Akins, Morgan Franklin
Sep 17, 2024 -

Laird Noller Ford Topeka responded

Thanks for taking the time to recognize Evelyn. Enjoy your new Edge!

September 10, 2024

We made an appointment and met with Christian upon arrival to the dealership. Completed a test drive of vehicle we were interested in purchasing. Christian was very knowledgeable and helpful throughou More

by VBKB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christen and Al
Sep 14, 2024 -

Laird Noller Ford Topeka responded

Thank You for taking the time to leave such an awesome review, we are so grateful you had such an awesome experience.

September 07, 2024

I took my car if for oil change and checkup. Everyone was very polite and attentive to what needed to be done. All the questions asked were answered in a way I was able to understand. Chad espe More

by sawilsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Hight, Paige, and the lady that took us home - I don't know her name
Sep 07, 2024 -

Laird Noller Ford Topeka responded

Thank you for the great review. We are glad you had such a great experience with everyone in our service department. We look forward to working with you again in the future.

September 01, 2024

I couldn’t ask for a better experience. Mark Hobart and Nick Seaton at Laird Noller were great to work with. I couldn’t be happier with my choice of dealership and vehicle. More

by Robison_cody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Seaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hobart
Sep 01, 2024 -

Laird Noller Ford Topeka responded

Thanks so much for taking the time to recognize our employees! We are so glad both Nick and Mark were able to get you taken care of and we look forward to working with you again in the future.

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