Laird Noller Ford Topeka

Laird Noller Ford Topeka responded

Thank you for sharing your positive experience with Carlos Campos! We're thrilled to hear that he provided you with excellent service and made sure all your concerns and desires were addressed. Providing personalized care and attention to our customers is a top priority for us, and we're glad Carlos went above and beyond to ensure your satisfaction. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope you're enjoying your new car!

Laird Noller Ford Topeka responded

We appreciate you sharing your experience with us, and we're sorry to hear that we fell short of meeting your expectations. It's important to us that our customers feel respected and valued throughout their interactions with our dealership. We apologize for any frustration caused by the response you received regarding the trade-in value of your truck. Your feedback regarding the sales agent's approach will be addressed internally to ensure that we provide more transparent and respectful communication in the future. We understand your concerns about safety and reliability, and we respect your decision to explore other options for your next vehicle. We're glad to hear that you found a solution that works for you in getting a rebuilt transmission for your F150. If you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your loyalty as a repeat customer, and we hope to have the opportunity to serve you better in the future. Thank you for your feedback.

Laird Noller Ford Topeka responded

We are truly sorry to hear about your disappointing experience with us. Your feedback is incredibly important, and we're committed to addressing your concerns and improving our service. We take pride in providing excellent communication and customer service, and it's disheartening to hear that we fell short in your case. To ensure that we address your concerns and work towards resolution, we kindly ask you to please contact our management team directly. Your insights will help us understand where we went wrong and how we can improve. We sincerely apologize for any inconvenience you've experienced, and we're dedicated to making things right for you. Please reach out to 785-235-9211 to discuss your experience in detail and to allow us the opportunity to rectify the situation. We value your feedback and hope to have the chance to regain your trust. Thank you for bringing this to our attention, and we look forward to hearing from you.

Laird Noller Ford Topeka responded

Thank you for your feedback, and we're glad to hear you found our service fast and friendly. We understand your concern about the price increase for the oil change. We strive to offer competitive pricing while maintaining the quality service our customers deserve. Your satisfaction is important to us, and we'll take your feedback into consideration as we continuously evaluate our pricing. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your business and hope to continue serving you in the future.

Laird Noller Ford Topeka responded

We're sorry to hear about your experience, and we understand the importance of respectful communication. Your feedback is valuable to us, and we would like to address your concerns directly. Please reach out to our service management team at 785-235-9211 at your earliest convenience to discuss your experience in more detail. We're here to ensure that every customer feels respected and valued. Thank you for bringing this to our attention.

Laird Noller Ford Topeka responded

Thank you for your positive review! We're delighted to hear that you had a great experience with our service department. It's our goal to provide exceptional care to all our customers, and we're thrilled that you noticed a positive change. Your satisfaction is our priority, and we're committed to continually improving our service to better serve you. If you ever need anything in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Ford Topeka responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Cedric Bryant provided you with helpful and patient service, ensuring that all your questions and concerns were addressed. Providing excellent customer service is always our priority, and we're glad Cedric went above and beyond to assist you. Your recommendation means a lot to us, and we truly appreciate your trust in our team. We're here to help! Thank you again for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford Topeka responded

We sincerely apologize for the inconvenience you've experienced regarding the title of your purchased vehicle. We understand the frustration of encountering such issues, especially when it impacts your ability to register the vehicle. Please know that we are deeply sorry for any inconvenience caused. We are currently working diligently with the place from which the vehicle was purchased to rectify the situation and obtain the correct title promptly. Any fees incurred in this process will be taken care of by us. It is genuinely disheartening to hear that our team's efforts have fallen short of your expectations. Rest assured, we are committed to making things right for you. We will reach out to you directly to ensure that this matter is resolved promptly and to your satisfaction. Thank you for bringing this matter to our attention. Your feedback is invaluable to us as we strive to improve our services and ensure that such issues do not occur in the future.

Laird Noller Ford Topeka responded

We're thrilled to hear that you had a positive experience with us! Providing excellent service and meeting our customers' needs are our top priorities. Thank you for choosing us, and we appreciate your feedback!

Laird Noller Ford Topeka responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us. Providing excellent service in a timely manner is always our goal, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we're grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again!