Laird Noller Ford Topeka

Not pleased with changes especially in the service department staff changes or with incorrect estimate that was texted to me and the service writer didnt realize it. . Ask why the text instead of cal department staff changes or with incorrect estimate that was texted to me and the service writer didnt realize it. . Ask why the text instead of calling?. He said they are to busy to call now so they text now. Service writer did not know the estimate was incorrect until I told him on the phone. Also had a engine diagnostic check on the estimate. It was corrected but this new staff is not paying attention to detail. The personal service that the service department had is now gone. Also trying to up sell warranties to customers as they bring their vehicle to be serviced. The cost for the "The Works" is ridiculous now at least for my F150. In November it was $61. Today was $110 plus they are adding a shop supplies fee to every invoice of $28!! What shop supplies we are paying for? I am glad my extended warranty took care of it oil change and rotating tores. I have bern doing business with Laird Noller Ford Topeka for 40 years. The personal care and touch the Topeka Ave shop used to have is now gone. You can plainly see it's all dollar signs now. To me, the way the new service mtires. responds and talked to me is very condescending. Not true meaning it what he was saying. Sounded like a scripted fake comments. He is no Steve. As for my service writer, mo comment. If this is the new business model for Laird Noller Ford, I am done and no longer do business with them xxxx looking ahead at this survey, you do not even have the correct staff listed for the service staff!!!!! More

I was so impressed with the salesman, Charlie Brown, and his trainee, Peter, with their knowledge, honesty, details, friendly service, and Courdaryl and Jacob were amazing also. Can't say enough good about his trainee, Peter, with their knowledge, honesty, details, friendly service, and Courdaryl and Jacob were amazing also. Can't say enough good about the Laird Noller dealership in Topeka, KS. More

Want to thank Charles Brown for everything he did to help me!! It was a fantastic experience for me! Communication was amazing, explanations were 100%. Thank you for working with me me!! It was a fantastic experience for me! Communication was amazing, explanations were 100%. Thank you for working with me More

What can I say this experience was top notch! ! The employees at Laird Noller were incredible from start to finish! My sales associate Ms. Bayliss was incredibly accommodating, knowledgeable, and ! The employees at Laird Noller were incredible from start to finish! My sales associate Ms. Bayliss was incredibly accommodating, knowledgeable, and willing to go the extra mile to ensure that my experience was smooth and enjoyable!! I highly recommend these folks to anyone in the area or even out of state!! More

I made my appointment for an oil change on the phone. It was a call center that I had trouble understanding. NOT directly with the dealership. Then I arrived a half an hour early and was told that it wou It was a call center that I had trouble understanding. NOT directly with the dealership. Then I arrived a half an hour early and was told that it would be an hour and a half. Two hours later I got my truck back. Oil on the door and on my console, cleaned it off myself. Next oil change I will drive an hour to Emporia and talk to the Dealership and get in and out in an hour or less. More

Very knowledgeable staff and Charlie Brown will ease the stress of purchasing a new vehicle stress of purchasing a new vehicle More

ALL the staff at laird roller especially my sales associate Charlie Brown worked hard for me. You are appreciated. associate Charlie Brown worked hard for me. You are appreciated. More

Repair made quickly. They work around my schedule. The cost of repair was very reasonable. I explained my problem. I was able to bring my car in to have the repair done w They work around my schedule. The cost of repair was very reasonable. I explained my problem. I was able to bring my car in to have the repair done without having to first make a diagnostic appointment that the local repair shops wanted. More

Very nice in every aspect. We will definitely come back. Great customer service. 10 stars We will definitely come back. Great customer service. 10 stars More

We bought a new Explorer from Noller Ford in Topeka. Brian Norton was our salesman. I would highly recommend asking for Brian. He really worked with us, not only on buying our new car but also our trade Brian Norton was our salesman. I would highly recommend asking for Brian. He really worked with us, not only on buying our new car but also our trade-in. More