Laguna Niguel Hyundai

I emailed and called the dealership to confirm that the used car I was interested in was still available at the price advertised. I went to the dealership with my wife to test the drive the car and was rea used car I was interested in was still available at the price advertised. I went to the dealership with my wife to test the drive the car and was ready to buy it. The car seemed as advertised except the low tire pressure light was on. When the sales manager in charge of the dealership put the paperwork together, he listed the car price at $2500 more than what was advertised online. When I pointed out this discrepancy, the sales manager made a big deal about it, but went back to his office and corrected the paperwork to reflect the online advertisement. However, the car was still overpriced, and so I politely inquired about a $490 price reduction. The sales manager took the paperwork, crumpled it up and through it in the trash can. I've never experienced anything like that in my life. The entire ordeal was unprofessional. My wife and I got up and left the dealership. I understand that times are tough right now and that the used car sales manager's life probably didn't turn out how he envisioned it. I wish him the best. I would avoid this place at all costs unless you want to waste a few hours of your life. More

Happy Customer Work with DEVON Overhuel. Devon took most of the stress and complication our of car purchase. Very grateful for his patience, albility to listen and c Work with DEVON Overhuel. Devon took most of the stress and complication our of car purchase. Very grateful for his patience, albility to listen and consult. Excellent follow-up. More

Easier than flipping pancakes Working with me from day one on getting my new Ioniq, Keyvan Bigharaz was awesome. I really don't enjoy high-pressure sales guys at dealerships, and K Working with me from day one on getting my new Ioniq, Keyvan Bigharaz was awesome. I really don't enjoy high-pressure sales guys at dealerships, and Keyvan never made me feel pressured at all. I initially went in for a test drive and explained that I would be ready to purchase in a couple of months... and surprisingly, he simply asked me to let him know when I was ready to buy. He was very considerate of my time and my needs, and when I came in to purchase he made it happen flawlessly. From getting me the right price to having most of the paperwork completed before I arrived, he had me out the door with my new car in just about an hour. More

Rude xxI Manager. I was there yesterday to buy a car, our salesman Sean was good and professional, but very unhappy with Alex Marouf, the financial manager, who was so I was there yesterday to buy a car, our salesman Sean was good and professional, but very unhappy with Alex Marouf, the financial manager, who was so annoying and rude and didn't want to stop trying to sell us additional warranties, only for this reason I'm giving only 3 stars rating. More

Worst Dealership They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is included in my payment, they never replied. Tried to complain, just once they contacted me and they said they get back to me, they did not. I sent a text message to the manager, it showed "Read" but he did not even bother to respond. I am so disappointed and nobody is there to help me out. I tried to complain to Hyundai, they said if there was a mechanical or technical issues they could get involve but I have to sort it out with the those crooks directly which is impossible. More

Overpriced services I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a maj I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a major tuneup was several hundred dollars more than Tustin Hyundai. I was so stunned and upset because I had been using Allen for several months. That's a big gap. I will no longer take my vehicle to Allen. Consumers be ware! More

Quick and Hassle Free When I got into the dealership Kevyan was the first person that walked up to me. It was straight business, I told him what car and price I wanted and When I got into the dealership Kevyan was the first person that walked up to me. It was straight business, I told him what car and price I wanted and he made it happen. I didn't have to hassle or bargain too much and I got a great deal on a new Genesis g70. More

Service Department Misrepresents Charges Just be sure to get it is writing what they are to do and do NOT authorize anything without your approval. They will find ways to charge for things a Just be sure to get it is writing what they are to do and do NOT authorize anything without your approval. They will find ways to charge for things and they have no real explanation why it takes so very long to do a simple task. Does anyone think it should take an hour to change a defective light bulb in the trunk? Wal-Mart does it complimentary. Hyundai Laguna is certainly trying to maximize its profits at the service counter. More

My experience overall was excellent! Aldo is fantastic! He is truly a superstar! He was professional, knowledgeable and honest. He treated us like close family member. His approach was Aldo is fantastic! He is truly a superstar! He was professional, knowledgeable and honest. He treated us like close family member. His approach was not pushy and made us feel like we could trust him which led us to come to this dealership. I have brought many cars over the past 35 years and this was one of the best experiences ever. Thank you! More