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Labadie Toyota
Bay City, MI
90 Reviews
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Showing 90 reviews
June 27, 2022
This has been a very sad and unethical situation with Labadie Toyota. Let's start with when I first met the car salesman Tony. He gave me one and only choice that was in my budget. After my test drive he Labadie Toyota. Let's start with when I first met the car salesman Tony. He gave me one and only choice that was in my budget. After my test drive he was so eager to have me sign papers and told me sign these papers today and keep the car here then when you get the down-payment you can get the car. Failed to tell me I had to insure the vehicle right then and there, so I had to pay for 2 vehicles because I had to drive my old car until I got my down-payment. Got the vehicle 2 weeks later. 5 days after I got my car i took a family vacation and after 500 miles my oil pan was dry. Got it back to the dealership after spending 70 dollars on oil to make sure the engine didn't blow up. Got the vehicle back to the dealership and the pistons are bad. They fixed it supposedly then a week later it broke down again. Got it back and again broke down but this time I was stranded and had to use my car insurance for a tow. I spoke to todd and I told him I either need a brand new engine or a different vehicle. I was only in the vehicle for 2 months and it was broke down for more than i got to drive it. I had a loaner for almost 2 months they called me and told me, I need the loaner back today because we are losing money by you having this loaner. Okay but what about the fact I can't drive the car I am making 300 dollar payments a month on. I took the day off of work so I could bring the loaner back and they told me, here drive your vehicle until we find one because your vehicle is driveable. Okay just drivable but not reliable. I test drove a van I really liked but the only way they can get me a reliable vehicle is If they ask the bank for almost double of what my original loan was. Well of course the bank says no because of all the negative equity my current vehicle has and the fact I have only made 3 payments. So now the dealership is saying they can't do anything unless I can get a co signer which is extremely unfair and not right whatsoever. Today the sales manager was trying to fight my husband all because my husband asked him'what are you gonna do about this piece of xxxx you sold my wife'.. yes the manager Todd immediately got defensive. Yelled at me to shut the door and walked around the counter to try and fight my husband. We should be mad we are allowed to be mad! Just know we are contacting the attorney General and BBB on this More
by samminelson22
Employees Worked With
Todd Bennett
March 16, 2022
Purchased a new Tundra Platinum truck and a rust proofing package. Labadie failed to complete the rust proofing despite several requests over a 3 year time period. Finally contacted BBB and received a respon package. Labadie failed to complete the rust proofing despite several requests over a 3 year time period. Finally contacted BBB and received a response from Service Manager offering to sell me another vehicle and reduce the cost versus refund the money. This is the same Manager who repeatedly did not provide the service when requested. Really? This remains unresolved and is reported by the BBB on their website as that. Reported situation to Michigan Attorney General. What legit place of business fails to provide a pre purchased service for 3 years? And then…. requests you buy another vehicle from them to get your money back? SHADY. There are many Toyota dealers around- my advice- avoid this one. More
by edward.thomas
Employees Worked With
Pete- Service Manager
July 22, 2021
Josh and Cody both made dealing with a car dealership so easy and enjoyable, start to finish everything went so smooth. Gave me a good trade in price and a great rate on financing, took maybe 2 hours start easy and enjoyable, start to finish everything went so smooth. Gave me a good trade in price and a great rate on financing, took maybe 2 hours start to finish to drive off in a newer truck. Thank you guys your awesome!! Asa More
by alstrudgeon
Employees Worked With
Josh "JJ" Appold
July 19, 2021
Service was quick and easy! Would recommend! Andrew Schwaiger was a great help. Filled the gas tank before I left the lot, along with an oil change. Car was clean and smelled great. Schwaiger was a great help. Filled the gas tank before I left the lot, along with an oil change. Car was clean and smelled great. More
by RachelG
Employees Worked With
Andrew Schwaiger
July 16, 2021
Andrew was great! Everything went smoothly with pepper work. Very friendly staff, no pressure sales. Will recommend to family and friends. I enjoyed my experience, love my jeep. work. Very friendly staff, no pressure sales. Will recommend to family and friends. I enjoyed my experience, love my jeep. More
by Psporter63
Employees Worked With
Andrew and Kyle
June 16, 2021
From the intaker, Guy to our salesman Scott to the finance man Kyle, it was awesome. Everyone was friendly, polite and caring about their business. They all ( Scott and Kyle) worked with me to make finance man Kyle, it was awesome. Everyone was friendly, polite and caring about their business. They all ( Scott and Kyle) worked with me to make sure my budget was maintained and that I got the car that I wanted. It’s awesome. If I ever need another car, I will drive the two hours to visit them again. Btw guys, I love my van !! thank you so much. More
by Ellen J
Employees Worked With
Scott and Kylr
May 11, 2021
Very tricky sales person. They lump sum everything and put in OTD so you don't pay what you agreed to pay. Be very careful when you buy any new or used car. They are friendly only when you buy. But never put in OTD so you don't pay what you agreed to pay. Be very careful when you buy any new or used car. They are friendly only when you buy. But never address your concerns after you pay. BE CAREFUL More
by Mike
Employees Worked With
Tony and cody
February 22, 2021
Leased a 2021 Toyota Highlander from Labadie Toyota today. Wonderful experience with this particular dealership. Mike Lavender was our salesperson. This is the 3rd lease vehicle we have gotten throu today. Wonderful experience with this particular dealership. Mike Lavender was our salesperson. This is the 3rd lease vehicle we have gotten through them. We had a Tundra, 4Runner, and now a Highlander. The first thing you notice when you walk into this dealership is a salesperson immediately greets you with a smile and asks if they can help you. You also notice the place is always absolutely spotless. I like the fact that they never pressure you into a sale. Always asking what you are looking for and your price range. If you pick out a vehicle then Mike goes over everything in the vehicle with you and lets you know if you have any questions at all to feel free to call, text, or email him and he gets back to you asap. I would like to mention the service dept. also. We always make an appt. and they take of everything very quickly. Best experience in all the years we have purchased new vehicles. More
by 357annie
Employees Worked With
Mike Lavender
January 13, 2021
Had a wonderful experience purchasing a used car for our daughter from Labadie Toyota! Such a great group of folks to work with - friendly and patient with us. The vehicle was so clean. We felt very comf daughter from Labadie Toyota! Such a great group of folks to work with - friendly and patient with us. The vehicle was so clean. We felt very comfortable sending our daughter off to college in her new ride - would definitely recommend this dealership! More
by lwabel
Employees Worked With
Holly Pelletier, Cody Brewington, Scott Weiler
December 25, 2020
Another excellent experience with Labadie Service Department! We bought a used car from Labadie two years ago. (Our fifth Toyota from Labadie) The service needed was something caused by us. Had Department! We bought a used car from Labadie two years ago. (Our fifth Toyota from Labadie) The service needed was something caused by us. Had car towed to Labadie at 10AM, and picked it up at 1PM ON CHRISTMAS EVE DAY!!!! What other mechanic would have even looked at our car, let alone repair it within 3 hours? AND.....I had told them that we didn’t even need the car until Tuesday! Can’t say enough good things about this company! The quality, professionalism, friendly atmosphere and fair pricing have made us Labadie fans for life! Thank you Pete and your Service Department for another job well done! More
by Kimkisser
Employees Worked With
Marc Labadie, Tim Horner
