LaSorsa Automotive Group

I would avoid this place at all costs. Our car broke down and we had it towed here--the service provider, Ariel, not only gave us an absurdly high estimate but also tried to insinuate that this happened beca and we had it towed here--the service provider, Ariel, not only gave us an absurdly high estimate but also tried to insinuate that this happened because we didn't maintain the car properly and so our insurance wouldn't cover this. I suspect this was to pressure us to pay immediately out-of-pocket before we could call our insurance provider and try to negotiate. Also, if you have GEICO or any other major insurance provider, you won't get anything covered at this dealership. Most companies will want to talk to the dealership and ask a few questions before moving forward, but Ariel refused to even talk to GEICO, which we found a bit suspicious. We ended up having the car towed to another dealer that had no problem talking to GEICO and gave us a much more reasonable price. We also narrowly escaped a diagnosis fee that Ariel tried to pin on us without any forewarning. Oh, and Ariel was very rude and condescending throughout the entire experience. TL;DR: Don't come here if you can help it More

Very poor and unprofessional staff. Is been almost a month and they haven’t call me yet to tell me about the parts I was supposed to receive under warranty. I called the service center they didn’t know month and they haven’t call me yet to tell me about the parts I was supposed to receive under warranty. I called the service center they didn’t know anything about the parts. The second time another person picked up the phone, transferred me to Mac line. It was waste of time. He never picked up the phone. . I left a voicemails and never got any calls back. So, I wonder if you want me to do business with you buying a newer car guess what, Ain’t doing any business with you. They only care about sales and making money to their sales person for a new car and used. I am very disappointed and I don’t want any calls from this dealer or emails regarding this issue. I’m not wasting my time. By the way I’m going to Millennium Chevrolet to get my new car and my services done. They always do great with their customers. Thanks for nothing but headaches. More

John is very nasty! The service manager, was extremely rude to my family as well. Came in for work needed and came back with more issues and a brand new battery I was charged for unnecessarily! When neede rude to my family as well. Came in for work needed and came back with more issues and a brand new battery I was charged for unnecessarily! When needed to speak with him he completely avoided trying to fix the situation. Definitely AVOID THIS LOCATION! Do not be fooled read the reviews ! They play a lot of games and in the end they played games and stalled until my warranty was up. An they did this to a veteran so they don’t have any morals. Don’t do business with them! More

bad sales Got a new Equinox there. Sales guy (Jose) didn't give the car manual or second key. Finance guy (Michael) - not even his job, took my address and prom Got a new Equinox there. Sales guy (Jose) didn't give the car manual or second key. Finance guy (Michael) - not even his job, took my address and promised to FedEx overnight. He even called again to confirm I got it, and when I didn't, assured he'd speak to Jose's manager and get it fixed. A week later, finally, Jose calls me. No apology, he just said that he lost the second key, will order it and send to me. Didn't say how long it would take, and when I asked how this could have happened, told me 'it happens', and even sounded upset I asked. I would strongly recommend NOT dealing with this dealership. These are signs of a poorly-run business with shady irresponsible shameless staff. More

Great Customer Service! Lasorsa's John Zahra is a true professional of the highest caliber. I visited recently. He treated me with the utmost dignity and respect. Made my Lasorsa's John Zahra is a true professional of the highest caliber. I visited recently. He treated me with the utmost dignity and respect. Made my visit seamless. Of course, my car Mitsubishi Outlander Sport 2016 was also serviced comprehensively and efficiently. Thank you John Zahra and the LaSorsa team! More

Excellent customer service and great staff Vinny is the best . John as well . Great staff and courteous . Always gave great feedback and fixed my problem . I definitely recommend anybody going Vinny is the best . John as well . Great staff and courteous . Always gave great feedback and fixed my problem . I definitely recommend anybody going to Lasorsa go to Vinny . More

Excellent customer and repair service! On 08/21/2018,I had my 4 rotors and brake pads replaced by 30+year mechanic Joey. He did a superb,fantastic job! Brakes are his specialty.At Lasorsa t On 08/21/2018,I had my 4 rotors and brake pads replaced by 30+year mechanic Joey. He did a superb,fantastic job! Brakes are his specialty.At Lasorsa the customer always comes first. You are treated as family by all. Mr. John Zahra,the owner is very knowledgable and helpful and genuinely cares and this is reflected in all 3 of his service reps,Jay,John ,and Ariel. These gentleman know GM cars inside out. Jay takes pride,as do his co-workers in delivering quality,caring service to customers,who by the way are treated as family by them. Over the years I have been to many GM dealerships and service depts over the years..but nowhere have I ever felt the care and concern that I feel here. Lasorsa, not only stands by their cars,they stand by the service they give also. They treat your car as if it were their own. The prices are very reasonable but the service is Platinum service ALL THE WAY. THEY ARE FRIENDLY AND MAKE YOU FEEL LIKE FAMILY. In my opinion,Mr.Zahra and Jay deserve promotions for the excellent calibre of work they do. They represent the GM tradition in ways no others can! More

Simply the Best … Joe Valle at LaSorsa was a pleasure to work with. His genuine nature and smart professionalism made our car buying experience stress free. Our family Joe Valle at LaSorsa was a pleasure to work with. His genuine nature and smart professionalism made our car buying experience stress free. Our family thanks Joe and Nick for their hard work in getting us the best deal for the car we wanted. Highly recommended!! More

Excellent Dedication To Customer Service. I went to LaSorsa to service a recalled part for my car. It was my first time there & being a woman by myself at a dealership had me a little anxious. I went to LaSorsa to service a recalled part for my car. It was my first time there & being a woman by myself at a dealership had me a little anxious. However, Manager John Zahra & Advisor John Irizarry went above & beyond to provide me w/ excellent customer service that put me at ease. My car was serviced promptly & w/ quality care. More

Excellent service I just want to thank Ariel for all of his help today. I was dealing with a dilemma regarding my Chevrolet Cruze after I was misinformed about a certai I just want to thank Ariel for all of his help today. I was dealing with a dilemma regarding my Chevrolet Cruze after I was misinformed about a certain part not being covered under warranty. He assured me that Lasorsa would take care of it and that the part was indeed covered under the manufacturer warranty. This was a huge concern for me because I've already invested alot in this vehicle and have also a lot of bills to pay off so to make sure this vehicle was functioning at its fullest capacity has always been a concern. They provided me with expiditious service and I am truly hoping that after today I'm relieved of all major issues. I can assure that after today thanks to Ariel I will definitely be coming back to Lasorsa to service my vehicle. More