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Lalonde Chrysler Dodge Jeep Ram - Service Center

Imlay City, MI

4.2
97 Reviews

97 Reviews of Lalonde Chrysler Dodge Jeep Ram - Service Center

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February 05, 2022

Greated immediately, pleasant, open, nice waiting area, got work done sooner than they told me. :) More

by Agilityzipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with Lalonde Chrysler Dodge Jeep Ram and giving us the opportunity to help. Have a great day.

January 28, 2022

They were great to deal and aweso. e to work with and I always happy with the way they treat me More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Feb 14, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

We truly appreciate your feedback and are glad that Lalonde Chrysler Dodge Jeep Ram was able to help with your vehicle search. We look forward to working with you again. Take care.

January 03, 2022

Worst dealer ever, had my vehicle for 5 weeks now for a 2 hour repair..Horrible service More

by bartiznuc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc LaFata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in service, Austin Hallmark
Jan 06, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

Our valued customers are our only focus and we're not happy to hear that your expectations were not exceeded. Please contact our team at your earliest convenience we so may work to resolve these concerns.

Jan 07, 2022 -

bartiznuc responded

Why would I contact your team when I dealt with your General Manager. I have never seen such poor skills as a Manager as Austin Hallmark, I am so disappointed in your dealership, I live in a small community and try to keep my business in the small community, I was offered nothing more than rude, condescending responses to my concerns by Joe in Service and Austin Hallmark. I will never ever return to Lalonde Chrysler and will advise anyone I know not to go there either.

More
December 25, 2021

Employees very helpful and friendly, providing good and timely service. I enjoyed all the conversations I had. More

by sdschultz28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with Lalonde Chrysler Dodge Jeep Ram and giving us the opportunity to help. Have a great day.

December 17, 2021

I’ve definitely had better vehicle service experiences. From confusion, to misleading information, to no records of my initial set up this was not a good experience at all. More

by Micap75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc LaFata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

We are thankful for your feedback and would like to learn more about why your experience was not an exceptional one. Please reach out to us to let us know how we can improve for your next visit.

November 11, 2021

The service manager Joe listened and communicated with us. The problem was found and corrected promptly with in 2 days. More

by Gordo.schwab65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in service
Nov 12, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with Joe and Lalonde Chrysler Dodge Jeep Ram and giving us the opportunity to help. Have a great day.

October 29, 2021

Service was Fast, easy, Accessible, Professional , and courteous. I would go again. Bravo service staff More

by wildmeow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Carneal
Oct 30, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with LaLonde Chrysler Dodge Jeep RAM and giving us the opportunity to help. Have a great day.

October 11, 2021

No communication on what was happening. Had to call twice and email once. finally got hold of Cheyenne. More

by ljs426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Oct 12, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

We appreciate you, and Thank you for taking the time to rate LaLonde Chrysler Dodge Jeep RAM. Our service department has been extraordinarily busy lately, as we try to hire more great people and service all of our customers' needs. Regretfully we couldn't communicate with you as quickly and frequently as we would like to. Have a wonderful day.

More
September 22, 2021

Made an 8:00am appointment to have brakes done on my truck and also have suspension inspected while it was in. At 4:45, I called to check on the status and they had just finished looking at it. Said I n More

by CA
Customer Service
Price
Recommend Dealer
No
Employees Worked With
forgot name (female in service dept)
Nov 10, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

It's unfortunate that your experience did not meet your expectations. We pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past, however, feel free to contact us. Our Team would like to resolve this and earn you back as a customer.

September 04, 2021

Everything done in timely fashion and done right . Would recommend to anyone who is looking for quality service. More than happy with everything that was done More

by Edmund.grayy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Oct 05, 2021 -

LaLonde Chrysler Dodge Jeep Ram responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at LaLonde Chrysler Dodge Jeep Ram.

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