LaLonde Chrysler Dodge Jeep Ram

If possible I would give them 0 stars. Let’s start from the beginning. I was assisted by Jeff and Brandon. I was near the end of my lease and decided after hearing those commercials for th Let’s start from the beginning. I was assisted by Jeff and Brandon. I was near the end of my lease and decided after hearing those commercials for the past years to give them a chance considering they are over an hour away and not anywhere near my area. I had payments remaining on the vehicle I was trading in, the dealership knew this considering they didn’t have access to getting my payout info and I had to provide that to them. Once they received the 3 payout options for turning in a lease they picked the wrong one leaving me to pay the remaining payment that I would not learn about until 2 months later which now has a late fee. I was promised by the manager Jeff who helped with the sale and apparently no longer works there that this matter would be resolved and they would get it handled. They promised me I would have no other money owed to Ally for my previous lease. Moral of the story is they messed up even after promising to take care of it, then when I have tried to contact someone else to handle this matter no one seems to care to call me back or even try to resolve this situation. Also good to note I have dealing with this for about 8 months. Not only did they receive my business but they also leased a vehicle to my mother as well at the same time. I have tried calling to talk to someone to assist but as stated before they don’t care. I will never bring my business back let alone refer anyone to them. Terrible customer service and even worse management staff. 👎🏼 More

Service was very friendly. Got oil changed with air filter and cabin filter for my 30,000 mile service. Got oil changed with air filter and cabin filter for my 30,000 mile service. More

When I'm in Michigan, I always go here for service. Mark & his team take great care of me. I appreciate his no nonsense approach and they always over deliver! Thanks folks! Mark & his team take great care of me. I appreciate his no nonsense approach and they always over deliver! Thanks folks! More

Very friendly and Tyler Belfy really went out of his way to make the sale happen. We were leasing cars from Al Deeby which is currently now Feldman and the new ownership just seems to be bad so it’s been a to make the sale happen. We were leasing cars from Al Deeby which is currently now Feldman and the new ownership just seems to be bad so it’s been a really pleasant experience with your company! More

My wife and I actually had a conversation while we were waiting for the paperwork to process about how clean and people friendly the whole dealership was. We came in for an oil change and left with a 2022 waiting for the paperwork to process about how clean and people friendly the whole dealership was. We came in for an oil change and left with a 2022 Jeep Compass! Sam Samson was great! This is our second vehicle we've gotten from him! He is very thorough explaining every detail and step through the whole process. We highly recommend him! 5 stars! More

Ashley was great! From start to finish she got us the best deal without us even asking on our trade in and new car purchase. From start to finish she got us the best deal without us even asking on our trade in and new car purchase. More

I love going there it was my second time changing my oil then i got home and the all oil was all over my driveway i called and they gave me a car to use and suppose to come and clean me driveway and im wai then i got home and the all oil was all over my driveway i called and they gave me a car to use and suppose to come and clean me driveway and im waiting i love to do my business in Imlay citi but im afraid they got to pay attention to the people they hire More

Honest, understand, amazing. Would highly recommended our sales person Dave. Thank you, Jamie Yester 586-864-2618 Would highly recommended our sales person Dave. Thank you, Jamie Yester 586-864-2618 More

Had a very good experience with the salesperson and the dealership. Made process very easy and no stress. Would definitely recommend. dealership. Made process very easy and no stress. Would definitely recommend. More

Best service manager anywhere, also purchased new Jeep in April and transaction was super easy and sales staff was helpful and pleasant. April and transaction was super easy and sales staff was helpful and pleasant. More