LaLonde Chrysler Dodge Jeep Ram

I hate leaving reviews like this but I've had enough of dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to the problem then they can't find the issue. Then we had to drive up there to show them after they let it sit for two weeks because the "Service" coordinator decided to take some. time off (I have no issue with that, see below). It took us 3 minutes to reproduce the issue with the "Service" coordinator. Then knowing full well that these techs had to go to class for two days the didn't even arrange for some other techs to cover for them, xxxx THEY DIDNT EVEN CALL TO TELL US THEY WOULD BE GONE TO TRAINING, SAME FOR WHEN OUR "service" coordinator decided he was going to take time off. The communication to the customer(s) is abysmal and a joke. We talked to the actual service manager who said because we purchased two vehicles from them that "We were part of the LaLonde family" and they were waiting on license plates for rentals and we were like 40 something in line for a car and he was going to pull out name to the head of the list. Another lie as we got a call from the "service" coordinator instead of the service manager to tell us they were going to keep the car through new years because they were waiting on parts (I can understand that) and there was a long list of other people who were in line for a car. I called him out on his xxxxxxxx and told him about the conversation with the service manager. He said he talked to him but this is what they could do. So you have an incompetent service dept lead by a failure of service manager. I honestly hope that Ms LaLonde sees this. Go talk to your sales manager, he knows who I am and feel free to give me a call. I will NEVER take my vehicles to them again. Side note, when we bought our vehicles they were in the middle of a huge Internet outage. it had been nearly two weeks. I'm an IT manager by trade and fixed the cashier's printer so she could print again and help get orders printer that she had paperwork for. Yep sure feel like a "member of the family alright". I HELPED YOUR COMPANY AND BOUGHT VEHICLES FROM YOU, THE LEAST YOU COULD DO MAKE THIS RIGHT. More

He was very helpful and thorough he went out of his way to get us the best deal 😊 to get us the best deal 😊 More

Dave Harris was absolutely fantastic! He worked closely with us to get the exact truck we were looking for. Communication with him and his team was super smooth. When it looked like it He worked closely with us to get the exact truck we were looking for. Communication with him and his team was super smooth. When it looked like it was going to be hard for us to get out to the dealership, he even offered to bring it directly to us. He goes above and beyond for his customers. We definitely will recommend Dave and the entire team at LaLonde! More

Extremely friendly and helpful staff all around. Alex got the deal done in less than 24 hrs! Alex got the deal done in less than 24 hrs! More

I recently had the pleasure of working with Dave Harris at Lalonde Jeep when leasing a Jeep Grand Cherokee for my wife, and I couldn't be more impressed with the level of service provided. From start to fi at Lalonde Jeep when leasing a Jeep Grand Cherokee for my wife, and I couldn't be more impressed with the level of service provided. From start to finish, Dave went above and beyond to ensure the entire process was smooth, efficient, and stress-free. What stood out most was Dave's deep knowledge of the vehicles, the leasing options, and the honest, no-pressure approach. He took the time to understand exactly what we were looking for and offered thoughtful recommendations based on our needs and budget. It was clear they genuinely cared about helping us find the perfect vehicle, not just making a sale. The entire leasing process was seamless. We were given transparent information about all the terms, and Dave was patient in answering all of our questions. The communication was top-notch, and there were no surprises or hidden fees – everything was laid out in an easy-to-understand manner. In addition to the excellent service, the dealership itself was clean, well-organized, and welcoming. The entire team worked together to make our experience enjoyable, and we felt like valued customers without even being present at the dealer. Dave made everything happen over the phone, which was incredibly helpful with the schedule I'm currently working. Thanks to Dave and the Lalonde Team my wife is thrilled with her new Jeep Grand Cherokee. I highly recommend this dealership to anyone in the market for a new or leased vehicle – you won’t be disappointed! More

So nice and friendly! Very quick with timing and even put the bows on the jeeps for us that I brought 🤗❤️ Very quick with timing and even put the bows on the jeeps for us that I brought 🤗❤️ More

We worked with Jeff and Dave and they both did a wonderful job. Jeff helped us find the right vehicle and Dave helped with the paperwork. Great team! wonderful job. Jeff helped us find the right vehicle and Dave helped with the paperwork. Great team! More

Great sales person. Enjoyed my experience fully. Couldn’t have been easier to get a vehicle Enjoyed my experience fully. Couldn’t have been easier to get a vehicle More

Fantastic experience! I'm greatful for Alex and the entire team for making this such a smooth and pleasant process, thank you! I'm greatful for Alex and the entire team for making this such a smooth and pleasant process, thank you! More

Dave Harris was great. Very responsive. Others in the dealership were very cordial and professional. Very clean and organized dealership. Very responsive. Others in the dealership were very cordial and professional. Very clean and organized dealership. More