LaFontaine Toyota

It was Quick and easy. The environment was friendly and everyone was helpful. They got us in and out in great time The environment was friendly and everyone was helpful. They got us in and out in great time More

I only dealt with the service department from the dealership, but it was quick and easy. I dropped my car off on Sunday through the dropbox by Monday They got my request going. My car needed to be pa dealership, but it was quick and easy. I dropped my car off on Sunday through the dropbox by Monday They got my request going. My car needed to be painted through Hyundai‘s warranty and they handled everything through a third-party shot and when I got my car back, it looked fantastic. They are handling the billing with Hyundai‘s warranty for me so I didn’t have to pay anything out-of-pocket. The other dealerships I called about it all give me the runaround or they quoted a really long wait time, but here it was quick and easy! Definitely happy with the results & their service. More

The lady that handled my case was caring and understanding and remembered me from almost a year ago. understanding and remembered me from almost a year ago. More

The service at this dealership is great. Very professional and polite. It's a good environment to be at Very professional and polite. It's a good environment to be at More

My experience was great. I was there for a recall. I like the idea of giving customers appointments. I was there for a recall. I like the idea of giving customers appointments. More

This second attempt most recently to make a vehicle purchase at this dealership went better than my previous purchase inquiry towards the end of last year. The salesperson was ready, however the vehic purchase at this dealership went better than my previous purchase inquiry towards the end of last year. The salesperson was ready, however the vehicle sales closing had to be corrected and I doubt that I would have ever signed a document with an incorrect driver's license number. So, although I went in for the sales document correction, I would think it could be likely that the original writings were removed by choice from my personalty. I did expect a copy to be mailed to me. None of the drivers license information corrections ought to have been necessary. I have yet to receive the expected documents from the Secretary of State or a vehicle plate from the dealership per the discussion of the person who signed the documents when I closed this sale promised at the second meeting. And it should also be noted that, I am also once again waiting for insurance certificates which are required in Michigan. When I called to mention it the next day, I left a message and I have not heard back from the dealership representative. Three days have passed since. More

Service receptionist is not good at her job. As I see other people have had issues with connecting as well. I scheduled a service appointment for Saturday, I had another appointment that ran o As I see other people have had issues with connecting as well. I scheduled a service appointment for Saturday, I had another appointment that ran over, so I tried calling the dealership to confirm if they had any additional openings. After sitting on hold for around 15 minutes, I was finally able to speak with the receptionist, who hung up on me. I immediately tried calling back and sat on hold for another 15 minutes. They never answered, so I drove to the dealership. When asking the receptionist why she hung up mid call, she said she wasn't used to the phone system. I find this hard to believe since we were already talking, and typically, I don't have to push any buttons to continue speaking during a call. I listen and respond. Then I asked why she didn't just call me back when she "accidentally" hung up on me. She said they didn't have caller ID. I'm 99.9999% that is an untruth, since they have very modern, high-tech phones (really no caller ID!?). She also had my name, so she could have called me based off that. The last thing that makes me think the receptionist was full of untruths was when I called back while standing in the lobby, hearing the phone ring and nobody going to answer it. Lastly, she mentions, "We do not have a Toyota Service Tech on Saturdays. Then why was I able to set an appointment to have service completed on Saturday. If I could give 0 stars, I would. It doesn't seem customer service is their top priority. More

it has been a 1 1/2 weeks and counting. Can't get anyone to respond to multiple phone call messages and emails. It seems I can't even talk to someone to let them know what my problem is. Can't get anyone to respond to multiple phone call messages and emails. It seems I can't even talk to someone to let them know what my problem is. I am actually shocked by the unprofessional way they do business. This is the first negative review I have ever left any business, but at this point I don't know what else I can do. More

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of. More