Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
LaFontaine Toyota
Dearborn, MI
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 409 reviews
May 18, 2026
I would like to provide my feedback regarding my service experience at LaFontaine Automotive Group. My customer service experience with Business Manager Ace Ford and Javier Saulsberry was awesome. My vehicl experience at LaFontaine Automotive Group. My customer service experience with Business Manager Ace Ford and Javier Saulsberry was awesome. My vehicle went in for repairs in mid March 2026. It was identified that I needed a new transmission. Last year, my engine needed to be replaced. This again was one of the most stressful incidents I have dealt with, I would like to commend both gentlemen with the highest regard. Both assisted me from inception to completion. They were both highly professional and helpful. At the onset of when I reached out to LaFontaine, Mr. Ford assured me that the LaFontaine group would assist me to get my repairs successfully resolved. Please note, Mr. Ford and Mr. Saulsberry did just that! I could not be more pleased and I profusely thank them for their professionalism, integrity and care. I am very happy with my customer service experience! Again I thank them for going above and beyond to ensure successful resolution of my issue. More
by ADDISONERICAM
Employees Worked With
Ace Ford, Jay Saulsberry
May 08, 2026
Excellent service and friendly staff. Noureddine was excellent and incredibly helpful throughout the experience. Highly recommend this dealership for a stress-free experience. Noureddine was excellent and incredibly helpful throughout the experience. Highly recommend this dealership for a stress-free experience. More
by sano
Employees Worked With
Noureddine
April 08, 2026
Great service from the moment I arrived until the maintenance was completed the technician sent ne a video of what was done. I will only recommend the Lafontaine family dealerships for ALL your needs maintenance was completed the technician sent ne a video of what was done. I will only recommend the Lafontaine family dealerships for ALL your needs from service to buying More
by gkasshamoun
Employees Worked With
Drew
April 06, 2026
The service was fast and good, however even when telling the service advisor what the issue was the car sat for two days before it was “diagnosed” and no loaner was provided. When we asked about a loaner on the service advisor what the issue was the car sat for two days before it was “diagnosed” and no loaner was provided. When we asked about a loaner on the day the car was towed in, we were told there was not one available but then days later they said we should have gotten a loaner on day one. More
by therm.simmers3h
Employees Worked With
Sandi Kosin, Tony Jackson, Bob Raidl, Anthony Tatum, Andy Lietz, Logan Shaffer, Jon Bowles, Jon Ream, Brent Hestand, Mike Zasadny
March 20, 2026
Amazing service, attention to detail, customer satisfaction, pricing, and overall consideration. My first time buying a Kia and I’m enjoying it! satisfaction, pricing, and overall consideration. My first time buying a Kia and I’m enjoying it! More
by Ari
Employees Worked With
Julian McBride
March 18, 2026
It was a horrible experience per usual. I was placed on hold for 48 minutes and 11 seconds. I want my car looked at but they need to keep it for 2 weeks, and I can't get a loaner. I was placed on hold for 48 minutes and 11 seconds. I want my car looked at but they need to keep it for 2 weeks, and I can't get a loaner. More
by dianemeirthew
Employees Worked With
Brent Hestand
