LaFontaine Subaru

Kudos Scott Thomsem thanks for the absolute great service experience. Was very impressed with the timely wait for completion, and knowledge about what serv Scott Thomsem thanks for the absolute great service experience. Was very impressed with the timely wait for completion, and knowledge about what services and recalls that were pending and completed. More

Jason and Jereemy were so kind and helpful. Jason was great to work with. Jason was kind and thoughtful.. Jeremy was so kind and helpful. I got a great deal. We will be buying another vehicl Jason was great to work with. Jason was kind and thoughtful.. Jeremy was so kind and helpful. I got a great deal. We will be buying another vehicle in about 1 1/2 years and hope to be able to work with these two again. What a great team. More

Honorable, straightforward, and won't steer you wrong. I recently contacted Adam regarding the possibility of buying a new car. I bought my last Subaru from him in 2012. He is a true professional, a pl I recently contacted Adam regarding the possibility of buying a new car. I bought my last Subaru from him in 2012. He is a true professional, a pleasure to work with, honorable and has never steered me wrong. I will likely put in an order for a new car soon. More

Poor customer service When we arrived to take delivery of the Subaru Forester that we just purchased, we were disappointed to find the vehicle was waiting for us in the l When we arrived to take delivery of the Subaru Forester that we just purchased, we were disappointed to find the vehicle was waiting for us in the lot, dirty both inside and out. After discussing the issues with Adam Germain, he let us know that our salesperson Kathy Chapman would contact us when she returned to work so that we could get the issue taken care of. After a week of not hearing from Kathy we took the vehicle back up to Lafontaine Subaru and spoke with Kathy direct. She assured us once again that she would personally oversee the detailing of the car to make sure everything was perfect this time. The nest day we arrived to pick up our vehicle and found that they had failed to properly detail the car for a SECOND time . Kathy and Adam had already left for the day so another salesman took pictures of the dirt that was still under the rear mat as well as hair on the seats and and told us that he would inform Kathy the following day. Another week has gone by and we have yet to hear anything from Kathy regarding the issues. Overall, this was and continues to be a very disappointing car buying experience More

Service Excellent service. Jim Jelley, the service manager, did everything to accommodate me and I look forward to working with him in the future. The work I Excellent service. Jim Jelley, the service manager, did everything to accommodate me and I look forward to working with him in the future. The work I needed was completed to perfection! More

Exemplary My sales representative, Joe Pytel, was superlative in so many ways -- professional, knowledgeable, articulate, patient and kind. Every staff member I My sales representative, Joe Pytel, was superlative in so many ways -- professional, knowledgeable, articulate, patient and kind. Every staff member I encountered was friendly and helpful. As a first-time Subaru owner, I am loving my new 2017 Forester! I feel like I will be in proficient and caring hands when I return for future service. More