LaFontaine Subaru

Awesome Experience! Everything was great! We had a few minor problems that are being worked on right now. We did get a loaner. Our side molding that was added on after th Everything was great! We had a few minor problems that are being worked on right now. We did get a loaner. Our side molding that was added on after the paint sealant was not a good idea. The one piece of side molding flew off and the other one was loose. The new molding is being installed today but the finish had to be roughed off at first. There were a few stains on the fabric but those are being cleaned up today. Everything else went smoothly especially the financing of the car and the rest of the paperwork. Things sure have changed since the last time that we bought a car 9 years ago. The 0% finance charge was a big incentive! I wish that the dealership had classes on how to use the car. I will learn as I go. My salesman said to come back if there are any questions. I really love my Subaru! Hopefully, I will have it for many years to come. Thank you! P.S.- We picked up our car last night and everything is perfect! Thank you Justin Bartley and Jason Fox for taking care of us and making us a totally happy customer. We will be back to purchase another car in the near future. Our son just bought a 2018 Subaru WRX and he loves that as well. He is the one that talked us into buying a Subaru. More

Lease This was my first experience with the dealership. Joe in sales was great to deal with and everyone was helpful and accommodating. A nice and easy ex This was my first experience with the dealership. Joe in sales was great to deal with and everyone was helpful and accommodating. A nice and easy experience/purchase! More

Great deal & great service I got fast and efficient service. The buying experience, was sluggish, but that’s the fault of the finance companies. I left with a fully loaded 17 Ou I got fast and efficient service. The buying experience, was sluggish, but that’s the fault of the finance companies. I left with a fully loaded 17 Outback 2.5L Limited w/ Eyesight (formerly a dealer loaner). Certified Used, around 6,000 miles, with the original warranty and an extended warranty at half the normal cost, plus gap. With the sizeable discount on the Outback, it nullified the negative equity in my 13 Chevy. Working with Jeremy, Adam, and David was excellent, the customer service was great. Further, they diligently worked with the finance company to get me the best deal, with limited credit inquiries. The Outback is amazing, comfortable, and has every feature I could want and more. More

Service Standard oil change and vehicle inspection. I had scheduled an appointment and the work was completed within 45 minutes. Even included a car wash. Standard oil change and vehicle inspection. I had scheduled an appointment and the work was completed within 45 minutes. Even included a car wash. Waiting room comfortable and people friendly. More

Purchase Very friendly and informative. Adam in Sales & Adam in Finance were both extremely nice & patient with all my questions! The following Monday both ver Very friendly and informative. Adam in Sales & Adam in Finance were both extremely nice & patient with all my questions! The following Monday both very helpful in finding a missing security fob I left there! More

Such a positive experience! My husband, son, and I all have Subarus. I just traded in my old Forester for a new one. It is spectacular! I had the most pleasant, competent, unf My husband, son, and I all have Subarus. I just traded in my old Forester for a new one. It is spectacular! I had the most pleasant, competent, unflustered, patient, kind salesman I've ever had in my life, bar none. His name is Kevin Crowell. I also had great experiences with the sales manager, the repair department who found my lost ring in the old Forester, which had gone deep in a channel, and everyone I came in contact with, including Adam Germain in Finance. They are a superb team. They have always gone above and beyond for me and my family. I am truly in awe of them. Plus, I think they are very fair. More

Good Experience Kevin Crowell helped me to find a good car and he provided great service. He put my needs first and truly seemed to be concerned with my thoughts on t Kevin Crowell helped me to find a good car and he provided great service. He put my needs first and truly seemed to be concerned with my thoughts on the car and price. More

check engine light The check engine light came on, but other indicators indicated everything was OK. Checked the gas cap and it was tight. Called your service departme The check engine light came on, but other indicators indicated everything was OK. Checked the gas cap and it was tight. Called your service department and was told that it sounded like it was ok to bring it in, so we did. They found that a rock had gotten jammed in the front louvers, which was the source of the problem. They cleaned out the obstruction, washed the car and returned it in about an hour. Everybody was super! More

Routine Maintenance Easy to schedule online and very quick and efficient service. My maintenance agreement and pre-payment was right where it should be so no question abo Easy to schedule online and very quick and efficient service. My maintenance agreement and pre-payment was right where it should be so no question about my service records. More

Nice Buying Experience We really enjoyed working with Jeremy, he was not pushy, but was very thoughtful about what we wanted and found the perfect fit for us. Overall a grea We really enjoyed working with Jeremy, he was not pushy, but was very thoughtful about what we wanted and found the perfect fit for us. Overall a great experience and our first Subaru - we are in love with the car! More