LaFontaine Subaru

New to Subaru but Nicholas Ostoin was professional, thorough, and patiently explained the many features we were unfamiliar with. Alex invited us back to cover more of the features in a follow-up appoin thorough, and patiently explained the many features we were unfamiliar with. Alex invited us back to cover more of the features in a follow-up appointment. We will definitely recommend LaFontaine to anyone we know looking for a new car. More

WORST DEALERSHIP I HAVE EVER BEEN. NO KNOWLEDGE OF THE CARS. Not happy at all NO KNOWLEDGE OF THE CARS. Not happy at all More

fairly decent experience. took a few visits as they really low balled me on trade in. Make sure you have another offer before going in. They will really try to stick it to took a few visits as they really low balled me on trade in. Make sure you have another offer before going in. They will really try to stick it to you otherwise. More

Very poor customer service. Even their Manager is poor at customer service. They called me twice after agreeing to the price and finalized negotiations but when came in to pick Even their Manager is poor at customer service. They called me twice after agreeing to the price and finalized negotiations but when came in to pick up the car, they said sold out. Very Unethical, bad customer service oriented business. Stay away doing business with them More

Poor experience, had. Forester we were interested in but they added an overpriced aftermarket package onto the price that was basically charging again for options that wer Forester we were interested in but they added an overpriced aftermarket package onto the price that was basically charging again for options that were already included in the sticker price. It added 2k to the price of the vehicle. When challenged on it they basically said “tough, these cars are in demand and someone else will pay it”. So I found one better equipped and way cheaper somewhere else. Then a month later they send me a credit rejection letter saying I did not qualify after they had already approved me and had the deal done until I found a better deal. Shady business practices all around. Way better dealerships around to work with than these guys. Very shortsighted to ram unwanted extra charges down people’s throats during a short supply time. Update: yesterday I received a notice that LaFontaine rejected my credit application from a month ago during this process. Strange that I was approved and ready to come pick up a vehicle at the time and now a month later you decided to push through a credit rejection to affect my credit rating, which is excellent and would never be rejected by any other dealer, have never had an issue (score right around 800). Shows a lack of integrity. Will be reporting this to Subaru corporate. Very petty. More

I drove to this dealership yesterday to buy a Subaru Crosstrek. Our salesman, Nicholas Ostoin, was very nice. We had agreed by email on price and options. Before I agreed to drive an hour down from Lan Crosstrek. Our salesman, Nicholas Ostoin, was very nice. We had agreed by email on price and options. Before I agreed to drive an hour down from Lansing and an hour back, I confirmed with Nicholas that we would get the Costco discount. He said we would. I reminded him that without the discount, it made no sense to drive to Commerce Township when we could buy the same car at the Subaru here in Lansing (they do not participate in the Costco program). So I drove two extra hours to be able to get the Costco $1000 savings. But when we got there and took the test drive, Nicholas and the new sales manager Matthew insisted that I purchase the windshield treatment ($1400), a ceramic finish and the auto start option. I pointed out that none of those were on the spec sheet THEY sent me. They also said the Costco discount would only be $80. I pointed out the normal discount is $1000. They then said they would give us the discount only if we bought the extras. I told them this was a bait and switch. I offered to finance through them as a compromise, but they insisted I buy at least one or two of the unwanted options, so we parted company. Adding options and aftermarket services that are not requested by the buyer is NOT typical. High pressure, bait and switch, and good cop/bad cop routine. No place to buy a car. I also read through the Google reviews (the one star reviews) and found a consistent pattern of this kind of stuff. There is clearly a problem at LaFontaine Subaru. More

LaFontaine Subaru is extremely unethical and not trustworthy! Do not buy from them! My son ordered a Subaru Crosstrek from them in August 2022 placing a deposit of $1,000. He was told financing cou trustworthy! Do not buy from them! My son ordered a Subaru Crosstrek from them in August 2022 placing a deposit of $1,000. He was told financing could not be completed until the car arrived. He was notified he could pick up the vehicle on October 23, 2022. As a recent employed college grad he asked about financing. He was told they ran the financing and was given a rate as a worst case scenario but that they could improve it. My husband and I went with him on day of pick up and the Sales person provided him with a rate 2% higher than the rate given as worst case scenario two days prior. We spoke to Finance Manager who proceeded to show us a computer screen to justify the higher rates and my son pointed out to him that he was showing us financing rates for RV and boats which were not applicable. Finance Manager left the office and came back and said could provide a rate slightly lower than the original rate. We asked to speak to General Manager and were told he had a headache and was sitting in office with blinds shut and unavailable. We received several different cost print outs during this time showing different prices than originally agreed. In summary, the vehicle did not have the accessories on it that my son ordered (which we were not told until in the office). We were lied to by the Finance Manager and Sales Manager multiple times and we were finally told that this was the new price of the vehicle and if we did not want to pay the higher price then we could go somewhere else. My son did receive his deposit back and now he will start the process over again at another Subaru dealer. More