LaFontaine Subaru

First Outback had to be "lemon law-ed" Bought another because I liked the car Bought the 10 year/100,000 mile warranty because I was told it would even cover a ripped seat cover. The only thing, they sai because I liked the car Bought the 10 year/100,000 mile warranty because I was told it would even cover a ripped seat cover. The only thing, they said, it wouldn't cover was oil changes and the like. I took my 2018 Outback in, today, to get fix a vibration from under the car (assume it's the heat shield) fixed and was told it wasn't covered under my warranty. When I disputed this, I was told, by the service rep, that they wished the sales people would stop telling customers that it covered everything, because it doesn't. I said, so basically you want them to stop lying. I left. I'll take it to someone I trust. More

Avoid this dealership! They don’t value your time and their follow through is atrocious! I have leased approximately 10 vehicles with this dealership over the past 5-6 year They don’t value your time and their follow through is atrocious! I have leased approximately 10 vehicles with this dealership over the past 5-6 years. I always worked with Jason Fox who was timely, helpful, and extremely customer oriented. Now that he is gone, their customer service is simply outrageous! On a separate note, their used car manager is simply the worst. Every time I traded in a vehicle (leased and serviced at their dealership) their initial trade in offer was incredibly low and I had to fight to get an offer that was in the ball park. Avoid this dealership!!! More

The used car manager Robert is the most disrespectful person that I have met at a dealership or anywhere for that matter. The guy came out of his office not to decline my offer but to technically throw u person that I have met at a dealership or anywhere for that matter. The guy came out of his office not to decline my offer but to technically throw us out of the dealership. He was so disrespectful and condescending and that was after we made a single offer that was 1000$ below asking. The only reason we went through with a deal is because of our sales rep Joel, he saved the entire deal with his amazing attitude and being very respectful and helpful. It’s a shame that this dealership is supposedly being ran by someone with such a toxic attitude. Do yourself a favor and stay away from that dealership unless you are going to be dealing with Joel and make it known that you dont wanna deal with the so called manager. More

I just purchased a 2024 Subaru Crosstrek from Nick O. and I’m extremely pleased with the entire process from beginning to end. Professional and reliable staff and and reliable, safe brand in Subaru! and I’m extremely pleased with the entire process from beginning to end. Professional and reliable staff and and reliable, safe brand in Subaru! More

Don't trust them wanted me to get an oil change plus add engine restoration kit to it because I was over 1000 miles said no took it to my oil change place they didn't even want to give me an oil change the engine restoration kit to it because I was over 1000 miles said no took it to my oil change place they didn't even want to give me an oil change the synthetic oil now last much longer ,and my oil was honey colored.I had to push him to change it.also they put new tires on when I purchased the vehicle,now I get to pay for all maintenance on them.I would think twice before buying or using service here .I also would have posted the inspection but they took it down ,I guess no proof that way.Talk to service department very non sympathetic,don't care about the reviews so here we are Buyer Be Wary More

I have been a customer with this dealership for years. ...have used them to lease and service my last 4 Subarus. Professional, friendly, and available. ...have used them to lease and service my last 4 Subarus. Professional, friendly, and available. More

I recently had to get my exhaust heat shield repaired, and I was pleasantly surprised by the affordable repair price. The service advisor, Nick, was extremely friendly and helpful, while the technician, J and I was pleasantly surprised by the affordable repair price. The service advisor, Nick, was extremely friendly and helpful, while the technician, Jackson, did an excellent job with the repair. Overall, I am highly satisfied with the service I received, and I managed to save a significant amount of money on the repair. More

Friendly and straight up staff! They went above and beyond to help out my grandmother and make my family feel like their family. Will recommend to everyone! They went above and beyond to help out my grandmother and make my family feel like their family. Will recommend to everyone! More

If I could give this place 6 stars I would! My experience buying a new car (and trading in my old car) was quick, easy and wasn't a hassle! I would recommend LaFontaine Subaru to anyone looking My experience buying a new car (and trading in my old car) was quick, easy and wasn't a hassle! I would recommend LaFontaine Subaru to anyone looking for an efficient and fun car buying experience 🙂 More

My family and I choose their dealership because it was close to home and I know the Commerce area is well known and very nice. We are very happy with our choice the overall engagement went well from start close to home and I know the Commerce area is well known and very nice. We are very happy with our choice the overall engagement went well from start to finish and would recommend LaFontaine Subaru if you are looking for a new or pre-owned Subaru. More