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LaFontaine Subaru

Commerce Charter Township, MI

4.3
184 Reviews

3055 E West Maple Rd

Commerce Charter Township, MI

48390

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Showing 184 reviews

December 03, 2015

Very impressed! Upon arrival I was greater by a very pleasant person who immediately took care of me. While waiting in the lounge multiple people asked me if I wante More

by Ellen1087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 07, 2015 -

LaFontaine Subaru responded

Hi Ellen! We are so glad we are your Subaru home! Thank you for taking the time to leave such a nice review. We appreciate it! Can't wait to see you again! - Shelbi P.

November 30, 2015

Turned a negative experience into a very positive one. I had an exceedingly bad reliability experience with my Subaru BRZ. Subaru Corporate and Lafontaine worked together to ensure that the trade in of the More

by ImpressedwithImpreza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold in service. Andrew Lietz. Adam in finance., Scott Tarwacki, Nick Stacewicz, Derek Schema, Miguel Elicerio
Dec 02, 2015 -

LaFontaine Subaru responded

Hello. We are glad that we made your experience trading in your BRZ with your new Impreza as seamless and comfortable as possible. I will be sure to pass along your message to the entire team, letting them know how satisfied you are. Enjoy your new ride and welcome to the family. - Shelbi P.

November 28, 2015

Joe exceeded my expectations! In less than 2 weeks after my CRV was totaled, I bought my 2016 Subaru Forrester. I appreciated Joe Pytel's knowledgable and excellent communicatio More

by BridgetUND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Germain provided excellent service regarding extended care of my new car. I appreciated his clear communication., Scott Tarwacki, Joseph Pytel
Nov 30, 2015 -

LaFontaine Subaru responded

Hi Bridget. We are so glad that Joe assisted you into your brand new Forrester! We are glad that he made a stressful situation with your accident into a great one with your new ride! I will be sure to pass along your message to Joe, Scott and Adam along with the entire team. Enjoy your new Forrester and welcome to the family. - Shelbi P.

November 19, 2015

Change of Oil Courteous, professional and thorough. What more do I need to say....... I worried when Dwyer was acquired by LaFontaine, but the level of service More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 20, 2015 -

LaFontaine Subaru responded

Hi! What a great review about our service team, along with Kathy your sales professional! We are so glad that we continue to exceed your expectations! I will be sure to pass along your message to the entire team. Look forward to seeing you again soon. - Shelbi P.

November 18, 2015

Great assistance Nick did a great job locating an Outback for me at LaFontaine Subaru. His manager and all others were extremely helpful and made the process of purcha More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Stacewicz
Nov 19, 2015 -

LaFontaine Subaru responded

Hi Lisa! Glad that Nick and our entire team were able to make your purchasing experience very easy! I will be sure to pass along your message to Nick. Thank you for taking the time to let us know how your experience went. We appreciate it! Enjoy your new Outback. - Shelbi P.

November 17, 2015

Wonderful and friendly They worked fast and were so friendly. We were in and out in no time, they washed the car and we had a comfortable place to wair More

by megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 18, 2015 -

LaFontaine Subaru responded

Hi Megan! Happy to hear that your service visit with us was quick and timely. I will be sure to pass along your kind words to Miguel and the entire team. Thank you for taking the time to let us know about your experience. We appreciate it! See you next time! - Shelbi P.

November 17, 2015

Everyone was friendly and the work was timely ... especially for a "walk-in" new customer. The lounge/showroom area is spacious, clean and comfortable with plenty of magazin More

by FrankOfFarmington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 18, 2015 -

LaFontaine Subaru responded

Hello Frank! What a great review! We are happy to hear you enjoyed your time with us while you wait for your vehicle to be serviced. I will make sure to pass along your message to Miguel and the entire team. We can't wait to see you next time! - Shelbi P.

November 12, 2015

Friendly and attentive staff. I was in for an oil change and Miguel was there to greet me immediately with a smile. Very nice staff, everyone that walked by said Hello with no bad More

by lovemysubi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Nov 12, 2015 -

LaFontaine Subaru responded

Hello! Miguel is great and we are glad that he exceeded your expectations when you came in for service. I will be sure to pass along your wonderful message to Miguel and Kathy too! Can't wait to see you again! - Shelbi P.

November 07, 2015

The ease in buying a car Everyone I encountered was professional and pleasant. The closing session was well organized and NO glitches encountered. Before I knew it, I was dr More

by Outback is more then a steakhouse!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Chapman
Nov 09, 2015 -

LaFontaine Subaru responded

Hi! What a great review - we love the name :) We are happy that there were no glitches and that your experience was organized, professional and pleasant. I have already passed along your kind words to Kathy and the entire team. Enjoy your new ride! - Shelbi P.

November 05, 2015

Routine maintenance I am very pleased with service at LaFontaine Subaru Dealer, I had oil changed and tires rotated. I have been treated professionally and with respect. More

by Subaru STI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Managers, Scott Tarwacki, Andrew Guizar , Derek Schema
Nov 06, 2015 -

LaFontaine Subaru responded

Hi! So happy to hear that you're very pleased with your service experience. I have already passed along your kind words to the entire team. Thank you for taking the time to let us know how your experience went! We appreciate it. - Shelbi P.