LaFontaine Subaru

upon arrival Jenny & Andy greeted me & , started on my car I was shown to waiting area, asked if they could get me coffee, was given update & the cost of what I needed done & asked if that was ok ( not in a pu I was shown to waiting area, asked if they could get me coffee, was given update & the cost of what I needed done & asked if that was ok ( not in a pushy or confrontational way ) I felt very good about the work I had done their. More

Leased a new car Excellent service, it was a pleasure working with the staff. Came in for an oil change and walked out with a Crosstrek Hybrid. They worked with me to Excellent service, it was a pleasure working with the staff. Came in for an oil change and walked out with a Crosstrek Hybrid. They worked with me to get out of my lease early which is what I wanted. More

Great atmosphere and customer service! Was in the area on a Saturday and stopped in to see if Service was open and if they could get my car in to replace the headlights. Miguel greeted me Was in the area on a Saturday and stopped in to see if Service was open and if they could get my car in to replace the headlights. Miguel greeted me and was both very personable and professional. I was escorted to the airy and nicely appointed showroom/waiting room, where the comfortable seating, big screens, and coffee/snack station made the wait enjoyable. During my stay, a couple other items surfaced and Miguel promptly explained the issue and what was being done to resolve the situation. Miguel checked in a couple of times with updates. I felt that the work was done in a timely manner and the pricing was less than quoted at another area Subaru dealer (please don't increase your pricing to keep up). Although it was my first time at LaFontaine and had not bought my Outback there, I was treated like a valued customer! Unlike most dealerships I've been too, my drop-in service call wasn't see as an inconvenience. Even appointments at some other Subaru dealers often make you feel that you are bugging the employees. The effort in designing and creating the customer-friendly waiting areas were very much appreciated and a huge step-up from the cinder-block room found in too many dealerships and repair shops. It went a long way toward enhancing my experience and made the time fly by. A totally positive experience. I will return for future service and will definitely see LaFontaine for my next purchase. I will also definitely recommend this dealership to friends and family! Great job. Your staff and building clearly meets your mission statement! More

Excellent Service The two people who greeted us were cordial and interested in U.S. As individuals. Miguel was especially thoughtful with helping us find the waiting a The two people who greeted us were cordial and interested in U.S. As individuals. Miguel was especially thoughtful with helping us find the waiting area and coming in periodically keep us appraised of the situation with the car. He said it would take about an hour and it did. The whole dealership was clean including the bay where you leave the cars. Miguel was friendly with excellent communication skills. He also went way beyond the call of duty and entered the numbers of my cell into the car. Thank you again Miguel for your caring and pleasant spirit. Awesome service!!! More

Honesty is the best. It is reasonably explained different option. It wasn't xxxxx at all. I made decision for trade in and purchasing new car by myself because of detail It is reasonably explained different option. It wasn't xxxxx at all. I made decision for trade in and purchasing new car by myself because of detail information from a sales person. Good management cares good sales persons. It is all in one. More

your great service it was a great experience. the people were knowledgeable the service was wonderful and I would recommend your dealership to any of my friends that w it was a great experience. the people were knowledgeable the service was wonderful and I would recommend your dealership to any of my friends that wanted cars More

Superb Great service !! Excellent !! Very good work Excellent communication friendliness Good timing and keeping up appointments Good wait area wifi serv Great service !! Excellent !! Very good work Excellent communication friendliness Good timing and keeping up appointments Good wait area wifi service and beverages Wow wow good More

Great service, friendly, kind and courteous Very clean service area, great price, very friendly and kind service personnel, clean and bright waiting area with great coffee. They put in the corre Very clean service area, great price, very friendly and kind service personnel, clean and bright waiting area with great coffee. They put in the correct oil and I appreciate the car wash as well highly recommend the service. More

LaFontaine is customer-oriented. After going to another dealership, LaFontaine worked with me to get the car I wanted for the price I wanted plus some extras. My salesman, Joe Pytel, After going to another dealership, LaFontaine worked with me to get the car I wanted for the price I wanted plus some extras. My salesman, Joe Pytel, made it possible for me to buy my Subaru in one short visit. More

Easy delivery of new car I purchased my Subaru at LaFontaine in Dearborn from Jay Saulsbury. Kathy Chapman came down to Dearborn to pick me up to deliver the car at the Subar I purchased my Subaru at LaFontaine in Dearborn from Jay Saulsbury. Kathy Chapman came down to Dearborn to pick me up to deliver the car at the Subaru store. She was extremely friendly and informative right away and I pretty well knew the car by the time we got back. Met everyone at the Subaru store and delivery was fast and efficient. No pressure from financing and I would consider it a great experience. Very pleased with the car so far. More