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LaFontaine Subaru

Commerce Charter Township, MI

3.8
162 Reviews

3055 E West Maple Rd

Commerce Charter Township, MI

48390

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Showing 162 reviews

February 10, 2016

Subaru service The appointment was easy to schedule. I was addressed as soon as I drove in and kept advised as to how the service was progressing as I waited. I wa More

by Simone
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New lady in Service. I don't know her name. Jennie helped a lot too.
Feb 12, 2016 -

LaFontaine Subaru responded

Hi Simone. We are happy to hear that your service appointment was easy to schedule. I will be sure to pass along your message to our entire service team. We look forward to seeing you again soon! - Shelbi P.

February 08, 2016

oil change on my 2015 suburbu ooutback everyone was very helpful and went out of their way I was skeptical because i heard from others don't go here anymore since Lafontaine came in So i More

by soobynow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Offerman
Feb 09, 2016 -

LaFontaine Subaru responded

Hello. We are happy to hear that enjoyed your experience with us when you came to get your vehicle serviced. Please email us at feedback@lafontaine.com so we can talk in more detail about your concern with the price. We want to make sure you're completely satisfied! Thank you for taking the time to leave a review. We enjoy hearing what you have to say. - Shelbi P.

February 08, 2016

I purchased a 2016 Subaru Forester Kathy Chapman was the salesperson for my 2916 Subaru Forester. My work with her was very transparent and open. I knew she was not withholding anythi More

by maizie9213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Chapman
Feb 08, 2016 -

LaFontaine Subaru responded

Hello! We are happy that Kathy was able to get you the exact color you were looking for in under the time you thought it would take. I will be sure to pass along your message to her and the entire team. Welcome to the family! Enjoy your new Forester! - Shelbi P.

February 02, 2016

Kathy Chapman provided excellent information and service I have been a Subaru owner since 1993. I just leased a 2016 Forester. It is my 5th Subaru and 1st lease. I had an excellent experience in the proce More

by GUMP2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Chapman
Feb 03, 2016 -

LaFontaine Subaru responded

Hello! We are happy to hear that Kathy provided you with such a great experience while leasing your first Subaru. I will be sure to pass along your kind words to her and the entire team. Welcome to the family and enjoy your new Forester. - Shelbi P.

January 28, 2016

Bill Herman was so helpful Bill searched for a long time to find us the perfect car. We gave him quite a list of requirements and he was able to find them all. He really took ca More

by Katie515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Herman
Jan 29, 2016 -

LaFontaine Subaru responded

Hi Katie! We couldn't be happier to hear that Bill was able to find you the perfect car for you. I have already passed along your kind review to Bill and the entire team. We can't wait to help your daughters in the future. Welcome to the family! - Shelbi P.

January 25, 2016

prompt, friendly service My appointment for maintenance was scheduled for just a couple of days later, I was processed quickly, and the car was ready at the appointed time. More

by dgadharf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 25, 2016 -

LaFontaine Subaru responded

Hi! Thank you for taking the time to leave a great review! We appreciate it. I will be sure to pass along your kind words to Chris and the entire team. We look forward to seeing you next time. - Shelbi P.

January 21, 2016

easy in and out. My time is important. I had scheduled an apt. on line and was pleased with my experience. I waited for my car during the 30,000 mile service and the More

by reclab1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Jan 21, 2016 -

LaFontaine Subaru responded

Hello! We are so happy to hear that you got in and out within the promised time. Miguel is awesome and I will be sure to pass along your kind message to him and the entire team. We look forward to seeing you again soon! - Shelbi P.

January 17, 2016

Great cars and great people My wife and I made our first Subaru purshase at Lafontaine Subaru after checking 2 other dealerships. Kathy Chapman took great care of everything from More

by dick1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Chapman, Derek Schema, Miguel Elicerio
Jan 18, 2016 -

LaFontaine Subaru responded

Hi Richard and Sharron! Thank you for taking the time to leave such a great review. We are happy to hear that Kathy and the entire team made such a different that you chose to do business with us. I will be sure to pass along your message to the entire team. Welcome to the family! - Shelbi P.

January 15, 2016

Everyone was very attentive. The dealership was very friendly and the waiting area was very comfortable with nice chairs near the TV as well as apart from the TV. More

by sanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the name of the lady who helped me.
Jan 15, 2016 -

LaFontaine Subaru responded

Hi! Thanks for the great review! We are so happy to hear that you enjoyed your visit when getting your vehicle serviced. We look forward to seeing you again! - Shelbi P.

January 08, 2016

Service on my 2013 Subaru Outback I had my 30k mile service current mileage approx 26k. seems like they did a pretty good job, but when I got home I noticed the remote starter did not More

by jgreen8507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Elicerio
Jan 11, 2016 -

LaFontaine Subaru responded

Hello. Thank you for taking the time to let us know how your service experience went. Sorry for the inconvenience of having to bring your vehicle back. We apologize. I will make sure to forward your message to our service manager, letting him know about your experience. - Shelbi P.

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