LaFontaine Subaru

Got things taken care of quickly, service as well as warrant Took the Legacy in for oil and filter. I had noticed that the price had gone up since my last visit. Mentioned that the wiper blades should be changed Took the Legacy in for oil and filter. I had noticed that the price had gone up since my last visit. Mentioned that the wiper blades should be changed and that I had a problem with the fuel door. Miguel said they had the parts in stock and that it would take a little longer and would I like a loaner. I accepted. two hours later I got a call that the work had been completed. Everything was great and I do enjoy working with Miguel. When I got home I noticed a charge of roughly $19.95 for G.O.G. I thought that oil changes were $59.95. Just would like to know what G.O.G. is. Other than that I was treated very well. More

Comforting, professional and efficient. My husband recently passed away and he maintained the required service on my car. So it was now necessary for me to take over. I was given a detailed My husband recently passed away and he maintained the required service on my car. So it was now necessary for me to take over. I was given a detailed service log of what was needed and the costs so that I could handle all service on my own going forward. It was efficient and comforting to know exactly what was needed now and in the future. More

Excellent Experience A very pleasant and professional experience. No hassles from the moment we entered to the test drive to closing the purchase. Good follow up on the s A very pleasant and professional experience. No hassles from the moment we entered to the test drive to closing the purchase. Good follow up on the status of our vehicle as it was being built. Will definitely recommend the dealership and in particular our sales associate Danielle. More

Nice visit I appreciate being able to make a late afternoon appointment and then to be in and out about as fast as can be. An organized work place. Thanks. I appreciate being able to make a late afternoon appointment and then to be in and out about as fast as can be. An organized work place. Thanks. More

Subaru airbag recall Thank you for ALL for the local support! Without LaFontaine I would still be waiting a solution from corporate. I am now happy to say that my family Thank you for ALL for the local support! Without LaFontaine I would still be waiting a solution from corporate. I am now happy to say that my family and I are safely riding in our Subaru again. Great customer services! More

Excellent Always good service at this dealer. Very clean and pleasant waiting area, very pleasant staff. I would highly reccomend this dealer to anyone. The cof Always good service at this dealer. Very clean and pleasant waiting area, very pleasant staff. I would highly reccomend this dealer to anyone. The coffee is great as well. More

There is no one better!!! In 2006, I initially walked into the Subaru Dealership with my son, who recommended I check out Subaru. That's when I met Kathy. I bought my 1st Legac In 2006, I initially walked into the Subaru Dealership with my son, who recommended I check out Subaru. That's when I met Kathy. I bought my 1st Legacy in 2006 from Kathy. She was very helpful and found the exact car I wanted. It was totaled 4 years later when I skidded on some black ice. I walked away without a scratch! I called Kathy and told her about my accident. I asked Kathy to find another Legacy for me. I purchased my 2nd Legacy, this time in 2012. Kathy again found the exact car I wanted. She was very helpful throughout the entire process. Unfortunately, my 2012 was totaled. I walked away without a scratch! AGAIN I called Kathy. She found my 3rd Subaru. Kathy is now more than just a salesperson to me, she is my friend! She is the best. She goes above and beyond I my book! More

Great job with one area for improvement I do not recall the young lady's name in the Service Department, but she was excellent. I arrived rather late in the day, and they worked their magic I do not recall the young lady's name in the Service Department, but she was excellent. I arrived rather late in the day, and they worked their magic so that they were still able to take care of me. Just one comment/suggestion. I am not certain why the automatic headlights are turned off by the Service folks, but it has happened twice now, so I am guessing that it is standard procedure. It would be GREATLY appreciated if the headlights could please be returned to the auto setting with my fog lights on. Because my lights are always on auto, it's never an easy fix for me to ascertain that everything is working in its auto mode as I had it set when I came in. More

Great experience purchasing a Subaru from Danielle Offerman! Danielle Offerman delivered the car to my wife and I at a friend's residence in Ann Arbor. We live in Bay City and she went out of her way to make it Danielle Offerman delivered the car to my wife and I at a friend's residence in Ann Arbor. We live in Bay City and she went out of her way to make it easy for us to pick up our new car. It was late in the day but Danielle took the time we needed to go through all the items on the new car check list. She answered all of our questions and has check back with us twice to ask if we had any questions about our new car. We recently purchased a Toyota from your LaFontaine dealership in Dearborn. We haven't received the all weather cargo mat. Danielle offered to help locate the missing all weather mat. She is going the extra mile, great salesperson. Enjoyed working with her. More

What all auto service should be Regular maintenance was performed on time & at the agreed price. A thorough inspection was made & results discussed without any high pressure sales pi Regular maintenance was performed on time & at the agreed price. A thorough inspection was made & results discussed without any high pressure sales pitch. The waiting area was spotless & friendly. I would highly recommend them for any Subaru sales & service More