LaFontaine Subaru
Commerce Charter Township, MI
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Greatly Exceeded Expectations! I went in to LaFontaine Subaru to meet with Service Advisor Jim Jelley a little before noon on a Monday. My Forrester hadn't been running quite right I went in to LaFontaine Subaru to meet with Service Advisor Jim Jelley a little before noon on a Monday. My Forrester hadn't been running quite right and there was an occasional smell of exhaust in the cabin. I suspected and feared an expensive repair related to the catalytic converter. I was particularly worried because in less than 2 weeks time I was to be travelling a long distance to pick up my son who was being discharged from the Marine Corps. Jim got the problem diagnosed, sent a driver off-site to pick up the necessary parts and had the exhaust problem as well as 2 safety recall repairs completed while I waited. I was ecstatically happily on my way home by 4 in the afternoon. The car runs perfectly now. And did I mention that Jim was able to warranty the work? It's love that makes a Subaru a Subaru, and it was Jim Jelley who made me love LaFontaine Subaru. Yay Jim. :) My most sincere thanks. More
Best service ever! The service department of LaFontaine Subaru has always been very good, but I have to say that it is now excellent. Courteous, knowledgeable, and go th The service department of LaFontaine Subaru has always been very good, but I have to say that it is now excellent. Courteous, knowledgeable, and go the extra mile. More
Excellent service dept Great service department, went over and above my expectations. Customer service is unbeatable. Thank you, thank you, thank you! Got my rear breaks r Great service department, went over and above my expectations. Customer service is unbeatable. Thank you, thank you, thank you! Got my rear breaks replaced, for a fair price and in a timely fashion More
Love my Subaru Outback. Nick was very professional and courteous and made our buying experience pleasant. He explained everything clearly and helped me learn the features o Nick was very professional and courteous and made our buying experience pleasant. He explained everything clearly and helped me learn the features of the car. More
Lease of a new Legacy Premium This place went out of their way to not only save me money, but to get me the car I would love. I will definately be telling my freinds of this place This place went out of their way to not only save me money, but to get me the car I would love. I will definately be telling my freinds of this place and the salesman who worked with me. More
great service! Jill and Jim at parts and service did a phenomenal job! Was in and out quick! Also love the fact that I get a car wash! Love taking the time to come t Jill and Jim at parts and service did a phenomenal job! Was in and out quick! Also love the fact that I get a car wash! Love taking the time to come to lafontaine Subaru in commerce because it's always worth it! More
Subaru service Very friendly staff, exceptionally clean service bay, nice waiting area with coffee and wi fi, great prices and coupons for service , great cars and p Very friendly staff, exceptionally clean service bay, nice waiting area with coffee and wi fi, great prices and coupons for service , great cars and prices More
Expert service every time! I receive extra special attention. The service people are professional, friendly and eager to please. No service has taken longer than an hour and a h I receive extra special attention. The service people are professional, friendly and eager to please. No service has taken longer than an hour and a half. More
great I didn't realize my appointment was going to take 2 hours so I was provided with a loaner car. I really appreciated him giving that to me as an optio I didn't realize my appointment was going to take 2 hours so I was provided with a loaner car. I really appreciated him giving that to me as an option. More
Outstanding service department. The service was great and the service engineer was very helpful as well as the service Manager. I am glad I purchased the Vehicle . Thank again The service was great and the service engineer was very helpful as well as the service Manager. I am glad I purchased the Vehicle . Thank again More